At a Glance
- Tasks: Become a Fragrance Expert, guiding clients through the world of scent with passion and expertise.
- Company: Join a prestigious luxury brand known for its artistry and innovation in fragrance.
- Benefits: Enjoy a competitive salary, training opportunities, and a vibrant work environment.
- Other info: Collaborate with a dynamic team and elevate your career in the luxury beauty industry.
- Why this job: Make a real impact by creating personalised client experiences and driving new business opportunities.
- Qualifications: Must have beauty experience, fragrance knowledge, and a flair for storytelling.
The predicted salary is between 30000 - 40000 £ per year.
The mission of the Fragrance Expert is to embody and elevate the spirit of the Fragrance Métier within the Maison. As an expert grounded in advanced technical skill, artistry, and deep industry knowledge, you bring the world of fragrance to life; translating sensorial complexity into meaningful, personalised client experiences. Guiding clients through the Fragrance universe with warmth, confidence, and refinement, you offer expertise that inspires, reassures, and empowers. You act as a key ambassador of the Fragrance Métier within the flagship, shaping how it is experienced across the wider Maison.
Beyond individual client moments, you are a connector; actively seeking opportunities to intertwine Fragrance across all metiers within the store. Through collaboration, storytelling, and innovation, you will drive new business opportunities, curate engaging activations, and elevate the presence of Fragrance within every client journey. As a custodian of the Fragrance craft, you foster long-term relationships, elevate team capability, and ensure every interaction reflects the creativity, expertise, and heritage of Hermès.
- Client Engagement & Expertise
- Act as the primary in-store expert for Fragrance, delivering elevated, bespoke consultations tailored to each client.
- Demonstrate advanced technical expertise in fragrance profiling and layering.
- Translate product knowledge into compelling storytelling, connecting products to client identity, lifestyle, and emotion.
- Build authentic, long-term client relationships through personalised follow-up and clienteling.
- Drive the fragrance business through proactive identification of new opportunities within the Maison.
- Represent the Maison at key external events, brand moments, and client experiences, delivering expertise, artistry, and storytelling.
- Education & Knowledge Sharing
- Serve as a mentor and coach to colleagues, elevating fragrance knowledge and service standards across the Maison.
- Support and deliver engaging training sessions on fragrance product launches and selling ceremonies.
- Stay current with industry trends, innovations, and competitor activity within fragrance.
- Collaboration & Business Insight
- Provide feedback to leadership and merchandising teams on client preferences, product performance, and emerging opportunities.
- Support in-store activations and events, ensuring a consistently elevated and immersive client experience.
- Operational & Technical Excellence
- Act as the go-to expert for product knowledge and client needs.
- Ensure effective use and understanding of tools, products, and resources across the team.
- Required Experience & Expertise
- Proven experience in Beauty (Fragrance) within a luxury retail or premium environment.
- Advanced technical expertise of fragrance families, olfactive profiling, and makeup artistry techniques.
- Experience working with high-value clientele in a relationship-led, service-driven environment.
- Who you are
- Passionate about Beauty, with a deep love for fragrance, makeup, and client experience.
- Warm, polished, and refined, with a natural ability to build genuine human connections.
- Entrepreneurial and proactive, with a strong sense of ownership for driving business opportunities.
- Qualifications you will need
- Professional makeup artistry certification and/or fragrance accreditation from an aesthetics or make-up school.
- Experience in hosting events, masterclasses, or client activations.
- Strong awareness of luxury beauty trends, innovation, and client expectations.
Fragrance Expert (6 month FTC) in London employer: JOIN
At Hermès, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. As a Fragrance Expert, you will not only engage with clients in a luxurious flagship environment but also have the opportunity to mentor colleagues and drive innovative business strategies. With a commitment to employee growth and a passion for beauty, Hermès provides a unique platform for personal and professional development within the luxury retail sector.
