Fulfilment & Logistics Projects Manager - 12 month FTC

Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 250 employees, from our Headquarters in London and across ten stores within our retail function in cities such as London, Dublin, Glasgow and Manchester. Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do. Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge. Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.

This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.

We are recruiting for a Fulfilment and Logistics Projects Manager to join our Warehouse Team, based just outside of Heathrow Terminal 4, to join the team on a 12-month fixed term contract.

Role Mission

At Hermès, logistics is an extension of our heritage—every movement reflects the Maison’s commitment to timeless craftsmanship and elevated service. This role enhances operational excellence, champions transformative logistics initiatives, and delivers enduring value through innovation, cross-functional collaboration, and sustainable fulfilment practices. As Fulfilment & Logistics Projects Manager, you will lead strategic projects and continuous improvement across fulfilment services, partner management, and systems integration—ensuring each initiative is executed with precision, discretion, and brand-aligned excellence.

Key Responsibilities

• Lead logistics projects tailored to Hermès’ business needs, including 3PL upgrades, process optimisation, IT integration, and capacity planning.
• Deploy the Milkyway, the Group global supply‑chain transformation program, locally (SAP, WMS, and Group procedures), maintaining operational fluidity and brand integrity.
• Work collaboratively with Logistics Coordinators and the Warehouse Operations Manager to implement structured and impactful improvements across logistics operations.
• Define project scope, create actionable roadmaps, manage budgets, and align cross‑functional teams including IT, business units and external partners.
• Ensure timely and efficient delivery of initiatives that support strategic growth.
• Lead 3PL sourcing and tendering processes, oversee contractual negotiations, and ensure alignment with Hermès’ service expectations.
• Manage change requests and coordinate annual reviews with providers to drive continuous improvement.
• Establish and maintain a structured performance monitoring framework for 3PL partners, including regular KPI reviews, service audits, and feedback loops to ensure accountability and alignment with Hermès’ standards.
• Propose and implement logistics enhancements across transport, import/export, and fulfilment.
• Design and monitor KPIs and SLAs focused on lead times, service reliability, and client satisfaction.
• Support strategic planning and logistics service design for retail, e‑commerce, and after‑sales channels.
• Champion green logistics initiatives and integrate sustainable metrics into local supply chain practices.
• Design and manage reverse logistics flows (returns, special sales, phase‑outs) that reflect Hermès’ values of longevity and responsibility.
• Monitor and report environmental footprint across supply chain activities.

About you

• Experience: Minimum 5 years in logistics/project management, within luxury or high‑value goods across retail and e‑commerce.
• Expertise: Fulfilment operations, warehousing, compliance, and premium distribution.
• Skills: Project management, data analysis, budgeting, supplier negotiation, stakeholder alignment.
• Systems: SAP, WMS, ERP; Microsoft Excel & PowerPoint.
• Attributes: Discreet, meticulous, reliable, proactive, and composed under pressure.
• Culture Fit: Embodies Hermès’ values of authenticity, craftsmanship, and long‑term vision.

A creator, artisan and seller of high‑quality objects since 1837, Hermès is an independent, family‑owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know‑how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.