At a Glance
- Tasks: Welcome clients and create a warm, exceptional experience at our Cadogan Place store.
- Company: Join the prestigious Hermès team known for excellence and luxury.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a fast-paced environment with a focus on teamwork and high standards.
- Why this job: Be the first point of contact and make every client feel special and valued.
- Qualifications: Passionate about customer service with a friendly and professional attitude.
The predicted salary is between 11.7 - 14.3 £ per hour.
We are currently seeking a passionate, reliable and energetic Client Host to join our team at our Cadogan Place store. This is a part-time role, working 3 days per week.
Flexibility is essential, as your working days will vary and be scheduled across Monday to Saturday.
The role operates on three shift patterns, all within the hours of 9:30am - 6:30pm.
The ideal candidate will have a natural flair for delivering exceptional service and creating a warm, welcoming experience for every client.
You will thrive in a fast-paced, dynamic environment, bringing enthusiasm, professionalism, and a proactive approach to every interaction.
Key Responsibilities
At Hermès, every encounter is an opportunity to create something special.
As a Client Host, you will be the first point of contact for our clients, offering a warm, sincere welcome that reflects our values of excellence.
With warmth, professionalism and attentiveness, you will uphold exceptional standards of customer service, ensuring each client’s journey begins seamlessly and aligns with the Hermès experience from the moment they arrive.
Your primary focus will be the 1st floor Metiers, where you’ll support and guide clients through their visit.
During peak periods, you may also be called upon to assist with supervision on the ground floor to maintain fluidity and service consistency across the boutique.
- Enhance the Flow of the Customer Journey
- Greet customers when they enter the store and give a positive first impression
- Engage with customers on the floor and introduce to the relevant team member
- Plan appointments & coordinate the agenda of the day and personally welcome customers
- Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary
- To send an email when necessary about a customer to team members, alerting them of the topic
- Support in Leather Department
- Welcome customers
- Reassure customers and answer first questions
- Manage waiting time appropriately
- When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers
- Handover to sales & service team to neighbouring Metiers, ensuring the customer is directed to the right location
- Concierge
- Be curious about what happens in London to share with the team and customers
- Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store
- Foster relationships with concierge personnel at neighbouring key Hotels
- Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.)
- Refreshments
- Offer, prepare and serve refreshments/teas/coffees for customers
- Manage porcelain & glass wear orders according to needs
- Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager
- Support to prepare a light lunch for VIP customers during a private appointment
- Feedback
- Identify areas of improvement and share ideas
- Share best practices to the team
- Inform management about potential customer complaints
- Inform management or team about potential customers
- Standards
- Contribute to ensure excellent standards in store at all time, along with the sales & service team
- Demonstrate excellent communication skills – both verbal or written.
- Maintain store standards and become familiar with daily procedures.
- Adherence and upholding of House procedures.
- Become acquainted with all métiers
- Competencies
- Excellent customer service skills
- An enthusiastic attitude
- Good interpersonal skills
- Reliability and flexibility
- Personable & confident
- Attention to detail
- Team player
- Dynamic and able to work in a high-pressure environment
- Impeccable personal presentation
Please Note
You must hold a valid visa allowing you to work full time for the entire duration of employment, in line with the new immigration rules within the UK.
** Job responsibilities and functions are not limited to the above.
We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.
- #LI-TT1
- #J-18808-Ljbffr
Client Host (Part-Time 3 days a week) employer: JOIN
At Hermès, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence. Our Cadogan Place store provides a unique opportunity for professional growth in the luxury retail sector, with a strong emphasis on client experience and relationship building. Employees benefit from a supportive environment that encourages innovation and personal development, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Host (Part-Time 3 days a week)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like JOIN and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at JOIN and let us see your personality shine through!
We think you need these skills to ace Client Host (Part-Time 3 days a week)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and JOIN.
Get Familiar with Our Brand:Before applying, take some time to learn about JOIN and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at JOIN
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress JOIN.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which JOIN will surely appreciate.
