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- Tasks: Provide exceptional service and manage transactions in a luxury retail environment.
- Company: Join the iconic Hermès team at our new flagship store in London.
- Benefits: Competitive pay, growth opportunities, and a vibrant work culture.
- Why this job: Be part of a unique experience that embodies the spirit of Hermès.
- Qualifications: Experience in luxury retail and a passion for exceptional client service.
- Other info: Dynamic team atmosphere with a focus on personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a Cashier to join our brand-new Maison store at 166 New Bond Street. This role will report into the SSS Manager - Store Administration.
Introducing our London Maison: Be part of something iconic, Hermès GB is opening a brand-new Maison store at 166 New Bond Street, London, a true statement of Hermès. This flagship location represents everything we stand for; it’s a bold step forward, an iconic space that will set new standards in experience, innovation, and excellence.
The role of the Cashier is to provide exceptional service to our clients and to support the sales team in accommodating all client requests at the point of sale, in accordance with Hermès rules and regulations. To produce work of high quality, ensuring the accuracy of all transactions (including receipts, CRM, correct coding, payments and client verification).
Key responsibilities:- Till Management: Organise and ensure the till area is clean, tidy and adequately stocked up at all times to support the sales team (e.g., bags, boxes, note cards, ribbon, stationery etc.).
- Ensure merchandise is handled with care and consideration.
- Process transactions including sales, exchanges and refunds (exceptional transactions will be restricted to advised limits).
- Ensure accurate processing at the point of sale, including correct prices, code references, payments and customer details.
- Be responsible for opening and closing the till including previous day’s banking and reconciliation, end of day cashing up and reconciliation, and preparing cash for deposit and safe storage.
- Ensure Cegid reporting is accurate and reported to head office by deadlines.
- Manage the processing and filing of all documentation relating to your responsibilities.
- Communicate all sales and cash control issues with your line manager and/or store manager.
- Work closely with the store administrator to follow up on negative stock from sales processing.
- Consistently provide high levels of service to clients that directly mirror the expectations of all Hermès employees.
- Maintain a professional approach and demeanour in keeping with Hermès standards.
- Participate in store meetings and actively contribute to achieving the store’s target.
- Develop and maintain good and constant communication with your line manager and/or store manager.
- Respect your team and the customer by being articulate, immaculate, and punctual at all times.
- Train any new members of staff to be able to use the till and to make sure that the point of sale operates well during any cashier absence.
- Successfully complete and participate in any training provided.
- Support the sales team by providing information on stock searches.
- Adhere at all times to the dress code, grooming and conduct guidelines as specified in Hermès.
- Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times.
- Previous experience working in a luxury retail environment.
- Proven experience in a client experience role, offering exceptional service.
- Able to demonstrate good team spirit in the workplace and work collaboratively.
- Good IT Skills: EPOS system, Lotus Notes, Microsoft Office, Windows etc. and the ability to learn new application skills quickly and efficiently.
- Organised, flexible and reliable.
- Good team player with capacity to work autonomously.
- Professional with ability to work efficiently and accurately under pressure.
Cashier - 166 employer: JOIN
Contact Detail:
JOIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cashier - 166
✨Tip Number 1
Get to know the brand! Before your interview, dive into Hermès' history and values. This will not only impress your interviewers but also help you connect your personal experiences with the company's ethos.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations with grace. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the luxury and professionalism of Hermès. A polished appearance shows that you respect the brand and understand its standards.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Cashier - 166
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When you're writing your application, let your love for luxury retail shine through! Share any experiences you've had in similar environments and how they shaped your understanding of exceptional customer service. We want to see that you get what it means to be part of something iconic like Hermès.
Be Authentic and Personable: Hermès values authenticity, so don’t be afraid to let your personality come through in your application. Use a friendly tone and share anecdotes that highlight your team spirit and ability to connect with clients. Remember, we’re looking for someone who embodies the warmth and kindness that defines our brand.
Highlight Your Attention to Detail: As a Cashier, accuracy is key! Make sure to emphasise your organisational skills and attention to detail in your application. Mention any relevant experience with cash handling or till management, and how you ensure everything runs smoothly. We need someone who can keep things tidy and precise!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at our new Maison store. Don’t miss out on being part of something truly special!
How to prepare for a job interview at JOIN
✨Know Your Hermès
Before the interview, dive deep into the Hermès culture and values. Understand what makes a Maison special and how it reflects the brand's identity. This knowledge will help you connect your answers to their ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations with grace and compassion, as this is crucial for a Cashier role at Hermès.
✨Be Team-Oriented
Hermès values team spirit, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a positive team environment or helped a colleague succeed.
✨Practice Your IT Skills
Familiarise yourself with common retail systems like EPOS and Microsoft Office. If you have experience with similar software, be prepared to discuss it. Showing that you're tech-savvy will give you an edge in the interview.
