At a Glance
- Tasks: Lead strategic partnerships and manage key customer relationships in a dynamic, remote environment.
- Company: Join Kevel, a forward-thinking tech company focused on transforming the ad tech landscape.
- Benefits: Enjoy flexible hours, unlimited time off, comprehensive health benefits, and a home office stipend.
- Other info: Be part of an award-winning team committed to inclusivity and transparency.
- Why this job: Make a real impact by driving growth and innovation in a collaborative team.
- Qualifications: 4-6 years in retail media or enterprise SaaS with strong communication and leadership skills.
The predicted salary is between 91000 - 107000 £ per year.
This is a senior customer and partnership role focused on two connected areas of ownership:
- A strategic enterprise commerce media customer — serving as the primary day-to-day commercial and operational partner for one of Kevel’s most important customer relationships.
- A broader strategic partner relationship — helping Kevel organize, grow, and operationalize a larger partnership connected to shared customers, new opportunities, and broader commerce media growth.
This is not a traditional CSM role and it is not a standard account management role. It is a high-impact client partnership role that combines customer leadership, commercial ownership, cross-functional coordination, and strategic partner management. You will work closely with Customer Success leadership, Retail Media Strategy, Product, Solutions Architecture, Sales, Partnerships, and executive sponsors to ensure the customer and partner relationships are well run, commercially focused, and positioned for long-term growth.
LOCATION: REMOTE/HYBRID- United Kingdom. While this role is primarily remote, candidates should expect to be onsite with the customer in London 1–2 times per week. Applicants located anywhere within the United Kingdom are encouraged to apply. Applicants must be legally eligible to work in the United Kingdom.
PAY TRANSPARENCY: Kevel uses external, third-party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate’s specific working location and experience level. This means that we will take a no negotiation approach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices. The pay range for this position is £91,000 - £107,000 OTE (combination of base + variable compensation). An exact offer for this position will be determined based on the candidate's working location and experience level, in relation to our existing team. All compensation packages include the additional benefits as described in the 'Why you'll love working with us' section below.
WHAT YOU'LL ACCOMPLISH:
- Strategic Customer Ownership
- Serve as the primary day-to-day Kevel partner for a strategic enterprise commerce media customer.
- Lead regular customer cadences, QBRs, business reviews, executive working sessions, follow-ups, and onsite meetings when needed.
- Build trusted relationships across customer stakeholders, including commercial, operational, technical, product, and executive teams.
- Own account health, stakeholder confidence, risk management, and expansion planning.
- Partner with Retail Media Strategy to connect the customer’s business goals to Kevel’s platform capabilities.
- Partner with Solutions Architecture, Product, and Engineering to support implementation, adoption, technical progress, and issue resolution.
- Translate customer needs, risks, and product feedback into clear internal priorities and action plans.
- Identify and advance expansion opportunities across product adoption, usage growth, new monetization use cases, offsite, demand, and broader strategic initiatives.
- Strategic Partnership Ownership
- Help manage and structure a broader strategic partner relationship connected to multiple customer and commercial opportunities.
- Maintain a clear view of partnership priorities, key stakeholders, relationship coverage, open items, risks, and next steps.
- Coordinate across Kevel teams to ensure the right people are engaged at the right level.
- Partner with Sales, Strategy, Partnerships, Product, and CS on shared pipeline opportunities and partner-led growth.
- Prepare for senior stakeholder meetings, executive updates, partner reviews, and onsite sessions.
- Ensure customer and partner signals are captured, followed up on, and translated into clear action.
- Help turn the partnership into a repeatable source of customer growth, expansion, and market influence.
Day-to-Day Expectations: This is a highly customer- and partner-facing role. You will be expected to actively lead key customer and partner moments, not simply coordinate behind the scenes. For the strategic customer, this includes owning the relationship rhythm, leading customer meetings, preparing and running QBRs, managing follow-up, surfacing risks, and making sure the right Kevel teams are engaged at the right time. For the broader partnership, the work will be more strategic and cross-functional. You will help organize the relationship, track priorities, support partner planning, identify commercial opportunities, and keep internal and external stakeholders aligned. Onsite engagement is expected when it makes sense — for major planning sessions, QBRs, executive meetings, launch moments, escalations, or partnership workshops. We will not prescribe a rigid travel cadence; we will trust you to understand where in-person time will matter most.
SKILLS YOU'LL BRING WITH YOU:
- 4–6+ years of experience in retail media, commerce media, ad tech, marketplaces, or enterprise SaaS.
- Experience working directly with retailers, marketplaces, or commerce platforms.
- Experience managing large enterprise customers or strategic partnerships.
- Strong commercial acumen and comfort owning growth-oriented outcomes.
- Executive presence and strong communication skills.
- Ability to manage complex stakeholder environments.
- Strong internal leadership and cross-functional coordination skills.
- Confidence operating in ambiguity and turning complexity into clear action.
- Comfort leading QBRs, business reviews, executive discussions, and onsite customer or partner meetings.
- Strong follow-through, relationship-building skills, and customer judgment.
WHY YOU'LL LOVE WORKING WITH US:
- Fully Remote Team: We are a 100% remote work environment with employees located around the world.
- Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences.
- Comprehensive Health Benefits - Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents.
- Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions.
- Rest and Relaxation: Unlimited personal time off - and we mean it!
- Kevelfest: Our annual corporate retreat!
- Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a £382 home office allowance.
- Parental Leave Support: We support all parents with salary continuation and benefits.
- Free press benefits: Kevel believes all employees should have access to legitimate news sources.
- You’ll work with an award winning team!
- Full transparency.
ABOUT KEVEL: Kevel (previously Adzerk) offers the infrastructure APIs needed to quickly build custom ad platforms for sponsored listings, internal promotions, native ads, and more. We are committed to helping publishers drive new revenue and take back the Internet from ad tech giants like Google, Amazon, and Facebook. Kevel was founded in 2010 in Durham, North Carolina. We embrace remote working culture with our entire team being spread across the United States, United Kingdom, Portugal and Singapore! Kevel is proud to be an inclusive workplace with one goal in common — we want to make the internet a better place.
ALL APPLICANTS ARE WELCOME, EXACTLY AS YOU ARE: We’re building a global community - one that’s safe for people of all backgrounds and walks of life. Our policies and way of working are guided by our core values of inclusivity, trust, empathy, and respect. Kevel is an equal opportunity employer, and we’re proud of our ongoing efforts and commitment to creating a diverse, inclusive, and transparent workplace where everyone feels respected, heard, safe and accepted.
Senior Client Partner employer: Join the Kevel Team
Kevel is an exceptional employer that champions a fully remote work culture, offering flexibility and comprehensive health benefits, including 100% employer-paid medical coverage. With a strong commitment to employee growth, unlimited personal time off, and unique perks like an annual corporate retreat and home office stipends, Kevel fosters an inclusive environment where diverse talents can thrive and contribute to meaningful projects in the dynamic field of commerce media.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Partner
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Join the Kevel Team. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Join the Kevel Team before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Partner
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Join the Kevel Team:Your cover letter is your chance to shine! Tell us why you want to work at Join the Kevel Team specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Join the Kevel Team!
How to prepare for a job interview at Join the Kevel Team
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
