At a Glance
- Tasks: Lead strategic customer relationships and turn complex problems into measurable outcomes.
- Company: Join a dynamic tech company at the forefront of utility innovation.
- Benefits: Competitive salary, equity options, and a vibrant London office environment.
- Other info: High-ownership role with opportunities for career growth and development.
- Why this job: Shape product strategy while making a real impact in the utility sector.
- Qualifications: Experience in enterprise solutions and strong communication skills are key.
The predicted salary is between 75000 - 200000 £ per year.
About the role
Pay Range
£75k-£200k (salary + equity), based in
London, UK.
We are hiring a Head of Strategic Customers to lead Squid’s most important utility relationships from discovery through deployment, adoption and expansion.
You will sit between product, customer and commercial execution.
You will work closely with power-system engineers, data teams, users, buyers and senior executives to turn ambiguous customer problems into deployed, measurable outcomes.
You will also ensure that learning from each customer becomes reusable product, integrations and delivery practices rather than one-off consulting work.
This is a high-ownership role based in our central London office, with significant direct customer responsibility and the opportunity to shape Squid’s product and go-to-market approach.
What you'll do
- Own the operating plan for a small portfolio of strategic and lighthouse customers.
- Build multi-threaded relationships across sponsors, buyers, engineers, data teams, security stakeholders and users.
- Maintain a clear view of customer objectives, decision processes, budgets, blockers and expansion opportunities.
- Map customer workflows, systems, data, handoffs, assumptions and decision points.
- Define the underlying problem, value hypothesis and measurable success criteria for each engagement.
- Translate customer evidence into clear product, delivery and commercial recommendations.
- Turn pilots into structured deployment plans covering users, data, access, security, procurement, milestones and dependencies.
- Coordinate Squid and customer teams, surface risks early and maintain clear communication.
- Lead customer enablement, adoption and value measurement, with a focus on reducing time to value.
- Capture reusable patterns as templates, connectors, workflow recipes and deployment playbooks.
- Feed structured customer evidence into product decisions rather than passing through unfiltered feature requests.
- Develop the path from initial deployment to expansion, renewal, case studies and strategic advocacy.
Qualifications
You do not need to meet every requirement. We are looking for someone who can combine product judgement, technical fluency, enterprise delivery and strategic account leadership.
You may be a strong fit if you have
- Experience in enterprise product, solutions, implementation, transformation consulting or strategic account leadership in a complex technical environment.
- A record of taking an enterprise customer from an ambiguous problem to a deployed and measurable outcome.
- The credibility to work effectively with both technical practitioners and senior executives.
- Technical fluency around data, integrations, software products and delivery constraints.
- Strong programme leadership, commercial judgement and product discipline.
- The ability to structure complex deployments and surface difficult issues early.
- Clear written and verbal communication across customer and internal teams.
- A bias towards reusable product patterns rather than bespoke consulting delivery.
- Experience in utilities, energy, infrastructure or another regulated industry would be valuable, but is not required.
Head of Strategic Customers in London employer: Join Squid 🦑
At Squid, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. As the Head of Strategic Customers, you will have the opportunity to lead pivotal utility relationships while enjoying competitive compensation, equity options, and a clear path for professional growth. Our commitment to employee development and a supportive environment ensures that your contributions directly impact our product and market strategy, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Strategic Customers in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Strategic Customers at Join Squid 🦑!
✨Tip Number 2: Leverage Alumni Networks
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Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Join Squid 🦑 who’s on the lookout for their next Head of Strategic Customers star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Strategic Customers role at Join Squid 🦑!
We think you need these skills to ace Head of Strategic Customers in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Join Squid 🦑. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Join Squid 🦑
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Join Squid 🦑. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
