At a Glance
- Tasks: Welcome customers with warmth, manage their journey, and support the sales team.
- Company: Join Hermes, a luxury brand known for exceptional customer service.
- Benefits: Gain valuable experience in a dynamic retail environment with potential career growth.
- Other info: Fast-paced role perfect for those who thrive under pressure and love teamwork.
- Why this job: Be the face of Hermes and create memorable experiences for customers.
- Qualifications: Customer service experience and strong interpersonal skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
First impressions are very important, especially here at Hermes, it’s therefore essential that our greeter provides the first welcome in a warm and sincere manner, maintaining a positive and professional attitude, is highly efficient and courteous, ensuring customer service levels are kept to a very high standard at all times, ensuring their journey begins seamless and in line with our standards.
- Enhance the Flow of the Customer Journey
- Greet customers when they enter the store and give a positive first impression
- Engage with customers on the floor and introduce to the relevant team member
- Plan appointments & coordinate the agenda of the day and personally welcome customers
- Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary
- To send an email when necessary about a customer to team members, alerting them of the topic
- Support in Leather Department
- Welcome customers
- Reassure customers and answer first questions
- Manage waiting time appropriately
- When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers
- Handover to sales & service team to neighbouring Metiers, ensuring the customer is directed to the right location
- Be curious about what happens in Mayfair and London to share with the team and customers
- Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store
- Foster relationships with concierge personnel at neighbouring key Hotels
- Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.)
- Offer, prepare and serve refreshments/teas/coffees for customers
- Manage porcelain & glass wear orders according to needs
- Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager
- Support to prepare a light lunch for VIP customers during a private appointment
- Feedback
- Identify areas of improvement and share ideas
- Share best practices to the team
- Inform management about potential customer complaints
- Inform management or team about potential customers
- Standards
- Contribute to ensure excellent standards in store at all time, along with the sales & service team
- Maintain store standards and become familiar with daily procedures.
- Adherence and upholding of House procedures.
- Become acquainted with all metiers.
About you
- Previous experience working in a role that centers around Client Experience and journey
- Mature customer service focus
- Problem solving & resilience
- Good interpersonal skills
- Reliability and flexibility
- Personable & confident
- Team player
- Dynamic and able to work in a high-pressure environment
- #J-18808-Ljbffr
Client Host (6 month FTC) employer: JOIN
Hermès is an exceptional employer that fosters a culture of luxury and hospitality, making it an ideal place for those passionate about client experience in retail. Located in the vibrant city of London, employees benefit from a collaborative work environment that encourages personal growth and development through coaching and strategic initiatives. With a commitment to craftsmanship and generosity, Hermès offers unique opportunities to engage with clients and elevate their shopping experience, ensuring every team member feels valued and inspired.
StudySmarter Expert Advice🤫
We think this is how you could land Client Host (6 month FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like JOIN.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like JOIN. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Host (6 month FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to JOIN.
How to prepare for a job interview at JOIN
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in JOIN's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services JOIN offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
