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For Companies At a Glance
- Tasks: Manage appointments, engage with clients, and promote hair and lifestyle products.
- Company: Johwa Hair & Living, a vibrant salon focused on exceptional customer service.
- Benefits: Competitive pay, flexible hours, and a fun team environment.
- Why this job: Join a passionate team and make a difference in clients' lives every day.
- Qualifications: Client-focused attitude, strong communication skills, and retail experience preferred.
- Other info: Great opportunity for personal growth in a dynamic salon setting.
The predicted salary is between 24000 - 36000 £ per year.
Johwa Hair & Living is hiring a Customer Service Officer!
Key Responsibilities:
- Manage appointment scheduling, including confirmations, rescheduling, and reminders, to ensure smooth day-to-day operations.
- Engage proactively with clients to recommend, promote, and sell appropriate scalp, hair, and lifestyle products.
- Identify cross-sell opportunities during customer interaction.
- Operate the Point-of-Sale (POS) system and handle payment transactions accurately.
- Provide prompt and professional resolution to client feedback or concerns.
- Work closely with the team – stylists, hair assistants, and support staff – to ensure seamless service and efficient salon operations.
What We’re Looking For:
- A client-centric mindset with a passion for delivering exceptional service.
- Previous experience in retail, luxury service, or client advisory roles is an advantage.
- Strong communication skills with fluency in English.
- Ability to multitask and work independently.
- A warm, approachable personality with confidence in sales and customer engagement.
Customer Service Officer in Penarth employer: JOHWA HAIR & LIVING PTE. LTD.
Contact Detail:
JOHWA HAIR & LIVING PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Penarth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johwa Hair & Living. Understand their products and services so you can chat confidently about how you can contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer scenarios with a friend. This will help you feel more prepared and confident when engaging with clients.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experiences where you successfully promoted or sold products. Be ready to share these stories during your interview to demonstrate your client-centric mindset.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team at Johwa Hair & Living, and it makes it easier for us to find your application.
We think you need these skills to ace Customer Service Officer in Penarth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional service. Share specific examples of how you've gone above and beyond for customers in the past – we love to hear about your experiences!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the job description. We want to know how your background in retail or client advisory roles makes you a perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon – we appreciate a well-structured application that’s easy to read. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Johwa Hair & Living!
How to prepare for a job interview at JOHWA HAIR & LIVING PTE. LTD.
✨Know the Company Inside Out
Before your interview, take some time to research Johwa Hair & Living. Understand their products, services, and what sets them apart in the industry. This knowledge will help you engage more meaningfully during the interview and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a client’s issue or went above and beyond to ensure satisfaction. This will demonstrate your client-centric mindset and ability to handle feedback professionally.
✨Practice Your Sales Pitch
Since the role involves recommending and selling products, practice how you would approach a client with a sales pitch. Be ready to discuss how you would identify cross-sell opportunities and promote products effectively. This will highlight your confidence in sales and customer engagement.
✨Demonstrate Team Spirit
The job requires working closely with stylists and support staff, so be prepared to talk about your experience in team settings. Share examples of how you’ve collaborated with others to achieve common goals, ensuring that you convey your warm and approachable personality.
