At a Glance
- Tasks: Lead a luxury retail store, inspire your team, and exceed customer expectations.
- Company: Join Johnstons of Elgin, a prestigious brand in luxury retail.
- Benefits: Competitive salary starting from £29,000, full-time hours, and career growth opportunities.
- Other info: Collaborative culture with opportunities for personal and professional development.
- Why this job: Be a key player in a dynamic environment and shape the future of luxury retail.
- Qualifications: Experience in retail management and a passion for luxury customer service.
The predicted salary is between 29000 - 35000 € per year.
Responsible to: Head of Retail – Retail Division
About the Role
We expect our Store Managers to be true business leaders, taking a proactive and entrepreneurial approach to running their location. We are looking for creative, collaborative, but also independent thinkers who understand the true essence of luxury retail service and environment. We want only dedicated retailers who have ambition to grow with the brand in their department as we expand our physical network globally. Be a passionate ambassador for the Johnstons of Elgin brand, run the store to exceed customer expectations and meet targets. Motivate and develop your team to deliver the highest level of customer experience and store performance. This is a permanent, full‑time opportunity working 37.5 hours per week, 5 days from 7. Salary is starting from £29,000 per annum, dependent on experience.
Key Responsibilities
- Have a deep understanding of luxury client experience standards and be able to coach this in your team.
- Be a shop floor focused individual who has a passion for driving sales and setting an example to your team with your energy, knowledge and hosting standards.
- Be a strong relationship builder and natural connector.
- Enjoy networking and seeking beneficial B2B relationships in the area.
- Work with our Head of Retail and Marketing Teams to develop client retention initiatives and store awareness actions.
- Have a strong understanding of clienteling strategy and be able to develop this understanding and skills in your team.
People
- Develop a culture of success and ambition within your team.
- Work in collaboration with our Café Manager, providing support when required.
- Work in partnership with our Guest Experience team to boost location awareness, high net tourism and develop our mill experience offer.
- Ensure the highest standards of behaviour and teamwork by dealing directly with any issues immediately and setting the standard in line with the company values.
- Organise weekly training sessions to improve the team’s knowledge of brand/product and develop confidence with client interactions.
- A true coach who can inspire the team to grow both professionally and personally.
- Spot, nurture and retain talent.
- Performance manages poor behaviours.
- Taking necessary action if individuals show no ambition to self‑develop.
- Be an experienced and confident interviewer for staff recruitment.
Delivery
- Maintain a luxury environment on the shop floor, driving and implementing visual merchandising standards and running all store operations.
- Have a strong commercial mindset relating to store performance.
Store Manager employer: Johnstons of Elgin
At Johnstons of Elgin, we pride ourselves on being an exceptional employer that fosters a culture of creativity, collaboration, and personal growth. Our Store Managers in Hawick are empowered to lead with passion and ambition, supported by comprehensive training and development opportunities that enhance both professional and personal skills. With a commitment to luxury retail service and a focus on exceeding customer expectations, we offer a dynamic work environment where dedicated individuals can thrive and contribute to our global expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail scene. Attend events, join local business groups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on a Store Manager position!
✨Tip Number 2
Show off your passion for luxury retail! When you get the chance to chat with potential employers, make sure to highlight your understanding of client experience standards and how you can elevate their brand. Let your enthusiasm shine through!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to team management and sales strategies. Think about how you can demonstrate your coaching skills and ability to inspire a team. We want to see that you can lead with energy and ambition!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! Share specific examples of how you've delivered exceptional customer experiences in the past. We want to see that you understand what it means to be a true ambassador for a brand.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated and developed teams before, and how you plan to inspire others at Johnstons of Elgin. We’re looking for someone who can cultivate a culture of success!
Be Creative and Collaborative:We love innovative thinkers! In your application, mention any creative strategies you've implemented in previous roles, especially those that drove sales or improved customer engagement. Show us how you can collaborate with different teams to enhance the store's performance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team at Johnstons of Elgin!
How to prepare for a job interview at Johnstons of Elgin
✨Know Your Luxury Retail Standards
Before the interview, brush up on the key elements of luxury retail service. Understand what sets it apart and be ready to discuss how you can coach your team to embody these standards. This shows that you’re not just familiar with the brand but also passionate about delivering an exceptional customer experience.
✨Showcase Your Leadership Style
Be prepared to share specific examples of how you've motivated and developed teams in the past. Think about times when you’ve inspired others or dealt with challenges. This will demonstrate your ability to cultivate a culture of success and ambition, which is crucial for a Store Manager role.
✨Demonstrate Your Networking Skills
Since building relationships is key, come equipped with ideas on how you would enhance B2B connections in the area. Discuss any previous experiences where you successfully networked to boost store awareness or client retention initiatives. This will highlight your proactive approach and entrepreneurial spirit.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle team dynamics. Think of scenarios where you had to manage poor performance or inspire self-development in your team. Being able to articulate these experiences will show that you’re ready to take on the responsibilities of a Store Manager.
