At a Glance
- Tasks: Engage with customers, manage transactions, and assist with visual merchandising.
- Company: Join Johnstons of Elgin, a luxury brand with 225 years of heritage in cashmere.
- Benefits: Earn £12.62 per hour with flexible part-time hours until August 2025.
- Other info: Encourages diverse applicants; flexibility for weekend shifts required.
- Why this job: Be part of a sustainable brand that values diversity and offers full training.
- Qualifications: Customer service skills and a proactive attitude are essential; retail experience preferred.
Posted Wednesday 29 July 2026 at 00:00 | Expires Saturday 8 August 2026 at 23:59
Job Title: Sales Consultant
About the Role
We have an exciting opportunity to join our Edinburgh team as a Sales Consultant on a permanent, full-time basis. This is a 37.5-hour position, working five days out of seven. The role may include some weekend work, so flexibility is required.
Rate of pay for this position is £13.45 per hour.
About the Role
The customer is at the heart of what we do at Johnstons of Elgin and providing a first-class shopping experience and exceptional service to visitors is paramount.
You will be:
- building strong relationships with customers to drive repeat business
- operating the till and carrying out transactions
- an ambassador of the company sharing knowledge of company processes involved in both woven and knitted cashmere products
- confident in styling & advising customers on fit and styles
- assisting with visual merchandising, stock management & replenishment
To enable the successful candidate to deliver outstanding service, full training in product knowledge, the production process and the company heritage will be provided.
About You
You will
- have exemplary customer service skills and an understanding of luxury retail
- have a keen interest in craftmanship and authentic Scottish textile manufacturing
- preferably have previous experience within a fast-paced, customer facing environment
- be a team player
- have a pro-active approach and can-do attitude
- have excellent communication skills
- be able to stay calm under pressure
- have high attention to detail and drive high standards on the shop floor,
- have strong commercial awareness and keep up to date with the latest fashion trends
About Us
Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.
Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.
We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com .
Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.
Sales Consultant employer: Johnstons of Elgin
Johnstons of Elgin is an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee growth. Located in the picturesque town of Elgin, this family-owned luxury clothing brand not only provides competitive salaries and flexible working hours but also encourages professional development through training opportunities, including CIPD qualifications. With a commitment to sustainability and a focus on creating a safe environment for all employees, Johnstons of Elgin stands out as a meaningful place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Familiarise yourself with Johnstons of Elgin's product range, especially their cashmere offerings. Understanding the unique qualities and heritage of their products will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you handle different types of customers. Being able to showcase your ability to build relationships and provide exceptional service will set you apart during the interview process.
✨Tip Number 3
Stay updated on current fashion trends and luxury retail practices. This knowledge will not only help you in styling and advising customers but also demonstrate your commercial awareness, which is crucial for a Sales Consultant role.
✨Tip Number 4
Prepare to discuss your previous experiences in fast-paced environments. Highlight specific examples where you successfully managed pressure while maintaining high standards, as this will resonate well with the expectations of the role.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Sales Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills:Emphasise your exemplary customer service skills in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers in previous roles, especially in a luxury retail environment.
Highlight Teamwork and Flexibility:Mention your ability to work as part of a team and your flexibility regarding working hours, including weekends. This is crucial for a role that requires adaptability in a fast-paced setting.
Express Passion for Fashion:Demonstrate your strong commercial awareness and interest in fashion trends. Include any relevant experiences or knowledge that showcase your enthusiasm for the industry and the products offered by Johnstons of Elgin.
How to prepare for a job interview at Johnstons of Elgin
✨Showcase Your Customer Service Skills
As a Sales Consultant, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your commitment to creating a first-class shopping experience.
✨Demonstrate Product Knowledge
Familiarise yourself with Johnstons of Elgin's products, especially their cashmere offerings. Being able to discuss the quality, production process, and heritage of the brand will show your enthusiasm and readiness to represent the company effectively.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your willingness to adapt to different shifts, including weekends. Share instances where you collaborated with colleagues to achieve a common goal, showcasing your proactive approach.
✨Stay Calm Under Pressure
Retail environments can be fast-paced and demanding. Prepare to discuss how you manage stress and maintain high standards during busy periods. Providing specific examples will illustrate your ability to thrive in such situations.
