At a Glance
- Tasks: Lead and inspire the team to deliver exceptional customer experiences in our flagship store.
- Company: Join Johnstons of Elgin, a luxury brand with 225 years of heritage in fine fibres.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: We encourage diverse applicants and provide support for those with disabilities.
- Why this job: Be part of a sustainable brand that values diversity and celebrates individuality.
- Qualifications: Previous supervisory experience in retail, preferably in a luxury environment, is essential.
The predicted salary is between 26142 - 36600 £ per year.
As Supervisor of our flagship store you will be a passionate ambassador for the Johnstons of Elgin brand. This role will be essential in supporting the Sales & Operations Manager in guiding, motivating, and developing the team to deliver the highest level of customer experience and store performance. This is a permanent, full-time opportunity working 5 days from 7, 38 hours per week. Salary is starting from £26,142 per annum, depending on experience.
You will be an effective communicator with the ability to build relationships and a team player who recognises and celebrates the contributions and achievements of others. Supporting in coaching and giving feedback to the sales team to deliver excellent customer service and lead by example. You will provide an energetic and authentic presence on the shop floor, driving sales and growing customer engagement with previous supervisory experience preferably in a luxury environment. Experience in visual merchandising and the ability to multitask and problem solve in a fast-paced environment is essential for this role.
Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sourced cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.
Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.
We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com. Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in the country the job is based.
Closing date- Friday 4th July 2025
Retail Supervisor employer: Johnstons of Elgin
At Johnstons of Elgin, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our flagship store provides a unique opportunity for growth and development within the luxury retail sector, where employees are encouraged to thrive in a supportive environment that celebrates individual contributions. With a commitment to sustainability and a rich heritage dating back to 1797, joining our team means being part of a legacy that prioritises quality, craftsmanship, and community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with the Johnstons of Elgin brand and its history. Understanding their commitment to quality and sustainability will help you connect with the company's values during your interactions.
✨Tip Number 2
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully motivated a team or improved customer service in a retail setting. This will demonstrate your capability as a Retail Supervisor.
✨Tip Number 3
Practice your communication skills, especially in how you build relationships with customers and team members. Being able to articulate your thoughts clearly and positively will set you apart in interviews.
✨Tip Number 4
Showcase your visual merchandising experience by preparing a portfolio or examples of past work. This will highlight your ability to create engaging displays that drive sales, which is crucial for this role.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with Johnstons of Elgin's history, values, and product offerings. This will help you tailor your application to reflect your passion for the brand and its commitment to quality and sustainability.
Highlight Relevant Experience:Emphasise your previous supervisory experience, especially in a luxury retail environment. Provide specific examples of how you've motivated teams, improved customer service, and contributed to sales performance.
Showcase Communication Skills:As effective communication is key for this role, include examples in your application that demonstrate your ability to build relationships and provide feedback. Mention any relevant training or experiences that highlight these skills.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the job description. Use keywords from the job listing, such as 'visual merchandising' and 'multitasking', to show that you meet the requirements and understand the role.
How to prepare for a job interview at Johnstons of Elgin
✨Show Your Passion for the Brand
As a Retail Supervisor, it's crucial to demonstrate your enthusiasm for Johnstons of Elgin. Research the brand's history and values, and be ready to discuss how you can embody their commitment to quality and sustainability in your role.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully motivated and developed a team in previous roles. Discuss specific instances where your coaching led to improved performance or customer service, showcasing your ability to lead by example.
✨Demonstrate Problem-Solving Abilities
In a fast-paced retail environment, challenges will arise. Be ready to share examples of how you've effectively multitasked and resolved issues in previous positions, particularly in luxury settings, to illustrate your capability to handle pressure.
✨Emphasise Communication and Relationship-Building
Effective communication is key in this role. Prepare to discuss how you've built strong relationships with both customers and team members, and how you celebrate the contributions of others to foster a positive work environment.
