Store Manager in Hawick

Responsible to: Head of Retail – Retail Division

About the Role

We expect our Store Managers to be true business leaders, taking a proactive and entrepreneurial approach to running their location. We are looking for creative, collaborative, but also independent thinkers who understand the true essence of luxury retail service and environment. We want only dedicated retailers who have ambition to grow with the brand in their department as we expand our physical network globally. Be a passionate ambassador for the Johnstons of Elgin brand, run the store to exceed customer expectations and meet targets. Motivate and develop your team to deliver the highest level of customer experience and store performance. This is a permanent, full‑time opportunity working 37.5 hours per week, 5 days from 7. Salary is starting from £29,000 per annum, dependent on experience.

Key Responsibilities

• Have a deep understanding of luxury client experience standards and be able to coach this in your team.
• Be a shop floor focused individual who has a passion for driving sales and setting an example to your team with your energy, knowledge and hosting standards.
• Be a strong relationship builder and natural connector.
• Enjoy networking and seeking beneficial B2B relationships in the area.
• Work with our Head of Retail and Marketing Teams to develop client retention initiatives and store awareness actions.
• Have a strong understanding of clienteling strategy and be able to develop this understanding and skills in your team.

People

• Develop a culture of success and ambition within your team.
• Working in collaboration with our Café Manager, providing support when required.
• Work in partnership with our Guest Experience team to boost location awareness, high net tourism and develop our mill experience offer.
• Ensure the highest standards of behaviour and teamwork by dealing directly with any issues immediately and setting the standard in line with the company values.
• Organise weekly training sessions to improve the team’s knowledge of brand/product and develop confidence with client interactions.
• A true coach who can inspire the team to grow both professionally and personally.
• Spot, nurture and retain talent.
• Performance manages poor behaviours.
• Taking necessary action if individuals show no ambition to self‑develop.
• Be an experienced and confident interviewer for staff recruitment.

Delivery

• Maintain a luxury environment on the shop floor, driving and implementing visual merchandising standards and running all store operations.
• Have a strong commercial mindset relating to store P&L performance, sales analysis and budget forecasting.
• Keep an immaculate BOH stock area with a keen eye on product care and storage standards.
• Ensure stock management and inventory accuracy is always maintained to the highest level.
• Demonstrate knowledge of the company processes involved in both woven and knitted cashmere product and ensure the store team are fully confident styling and advising customers on fit and styles.

About You

• Be a passionate retailer who loves the role and brings an infectious energy to the team.
• A true leader, who cares for the team and prioritises their development.
• An experienced salesperson who loves hosting and bringing joy to our guests.
• Can coach the team to hit the same service standards you display.
• Be confident in your ability, but open to learning new skills and ways of working.
• Have experience working in a managerial or assistant manager position within luxury retail.
• Be an effective communicator with the ability to build and maintain relationships with those at all levels.
• Have an extensive network of clients and build strong relationships with returning and regular customers to encourage repeat sales.
• Show exemplary customer service skills and an understanding of a luxury retail environment.
• Demonstrate a keen interest in craftsmanship and authentic Scottish textile manufacturing.
• Show genuine passion for our brand and confidently share our rich history & heritage with customers.
• Be commercially aware, keeping up to date with fashion trends.
• Have excellent communication and interpersonal skills with all levels of colleagues and customers.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking. We endeavour to provide reasonable accommodations for individuals with disabilities. Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in the country where the job is based.