At a Glance
- Tasks: Build strong customer relationships and provide exceptional service in a luxury retail environment.
- Company: Join Johnstons of Elgin, a prestigious brand with over 225 years of heritage.
- Benefits: Earn £13.45 per hour, enjoy flexible part-time hours, and receive full training.
- Other info: Opportunities for growth in a supportive and inclusive workplace.
- Why this job: Be part of a sustainable brand that values craftsmanship and diversity.
- Qualifications: Exemplary customer service skills and a keen interest in luxury retail.
The predicted salary is between 13.45 - 13.45 £ per hour.
The customer is at the heart of what we do at Johnstons of Elgin and providing a first-class shopping experience and exceptional service to visitors is paramount.
You will be:
- Building strong relationships with customers to drive repeat business
- Operating the till and carrying out transactions
- Conducting mill tours
- An ambassador of the company
- Sharing knowledge of company processes involved in both woven and knitted cashmere products
- Confident in styling and advising customers on fit and styles
- Assisting with visual merchandising, stock management and replenishment
To enable the successful candidate to deliver outstanding service, full training in product knowledge, the production process and the company heritage will be provided. This is a permanent, part-time opportunity working 10 hours per week. This includes working weekends, so flexibility is required. Rate of pay for this position starts at £13.45 per hour.
About You
You will:
- Have exemplary customer service skills and an understanding of luxury retail
- Have a keen interest in craftsmanship and authentic Scottish textile manufacturing
- Preferably have previous experience within a fast-paced, customer-facing environment
- Be a team player
- Have a pro-active approach and can-do attitude
- Have excellent communication skills
- Be able to stay calm under pressure
- Have high attention to detail and drive high standards on the shop floor
- Have strong commercial awareness and keep up to date with the latest fashion trends
- Be confident in clientelling, including taking customers’ details, following up by phone, WhatsApp or email, and contacting prospective clients
- Be willing to learn new things and adapt to changes
Preferred Qualifications/Experience:
- Mandarin speaker
- Previous experience in clientelling or telemarketing
About Us
Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sourced cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.
Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking. We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.
Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in the country the job is based.
Closing Date: 26 August 2026
Sales Consultant in Hawick employer: Johnstons of Elgin
Johnstons of Elgin is an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee growth. Located in the picturesque town of Elgin, this family-owned luxury clothing brand not only provides competitive salaries and flexible working hours but also encourages professional development through training opportunities, including CIPD qualifications. With a commitment to sustainability and a focus on creating a safe environment for all employees, Johnstons of Elgin stands out as a meaningful place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Hawick
✨Leverage Local Networking Events
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We think you need these skills to ace Sales Consultant in Hawick
Some tips for your application 🫡
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Make Your CV Customer-Focused:Your CV should speak volumes about your ability to connect with customers and build relationships. Include any relevant experience in sales strategies, customer account management, or even retail positions. Put those soft skills front and centre; we love to see great communication and negotiation skills that can make a difference in our team!
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How to prepare for a job interview at Johnstons of Elgin
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In sales and business development, it’s all about connecting with people. Be ready to discuss your experience in building relationships and closing deals. Bring examples of how you've successfully navigated tricky conversations or turned a 'no' into a 'yes' – this is your chance to shine!
✨Research Johnstons of Elgin’s Products and Customers
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✨Flexibility and Availability is Key
In a part-time role, your availability can be a big factor. Be clear about your schedule during the interview, and express your enthusiasm for flexible shifts. Demonstrating that you can adapt and commit to their needs will position you as a reliable candidate that they can count on!
