Job title: Ecommerce Assistant
We currently have an exciting opportunity to join our Ecommerce department. This is a busy, frontline role packaging our luxury goods and despatching them to customers. Using our order management system, you will deal with customer enquiries via telephone, live chat or e-mail, providing exceptional customer service when communicating with our customers and fulfilling orders using care and attention to detail. In addition to this be able to demonstrate capability in managing fluctuating workloads alongside daily organisational tasks.
This is a permanent, full time position working 37.5 Hours per week, 9:00 to 17:00.
You would work 5 days out of 7, with working days dependent on business requirements. Working patterns will generally be as follows:
- Monday to Friday from February to October; and
- Monday to Sunday during our peak season (November to January).
Therefore, you will need to be flexible and able to work weekends, where required, throughout the year.
Rate of pay for this role is £13.45 per hour.
About the Role
As a Ecommerce Assistant, your main responsibilities will include:
- Responding to customer queries through allocated tickets, emails, telephone calls and live chat.
- Navigating systems to manage customer online orders.
- Receiving and relaying order information, amending data, and fixing systematic or order issues when relevant.
- Liaise with and track status of orders through 3rd party courier companies to best advise our customers.
- Creating and processing telephone orders for customers.
- Demonstrate knowledge of item product lines, online services, retail services, prices, delivery times, various marketing & promotional material, and similar data, as required.
- Assist customers in Returns and replacements as well as processing of exchanges as needed.
- Perform other assigned duties required by the management team.
- Manage processing of incoming/outgoing mail/correspondence to or from the business.
- Picking, processing and packing ecommerce orders daily, running pre-despatch checks and steaming/packaging all orders perfectly in line with company procedures and standards.
- Processing returns /refunds and return stock to our warehouse as needed
- Supporting stock deliveries, transfers and inventory counts as needed and maintain a safe working environment
- Embroidery – personalisation of stock for customer orders
- Targets – self motivated to meet daily sales targets and order fulfilment targets (OTIF)
About You
You will have:
- Excellent organization skills and attention to detail.
- Strong sense of urgency and ability to meet deadlines.
- Excellent communication skills with retail background.
- Calm, efficient and full of enthusiasm, even on the busiest of days.
- Previous experience preferable – IT skills, FreshDesk, LiveChat, Shopify, warehouse management systems
- Embroidery experience - Full training will be provided, if needed.
- Organised with good attention to detail and extremely efficient picking and packing
- Mature, responsible and accountable for completing all assigned tasks.
- Work well as part of a team, and on your own initiative.
About Us
Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woul… (full paragraph text continues)
Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.
We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us athr@johnstonsofelgin.com .
Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Assistant in Elgin
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Johnstons of Elgin are looking for when hiring for a Ecommerce Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Johnstons of Elgin for the Ecommerce Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Johnstons of Elgin as a Ecommerce Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Johnstons of Elgin’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Assistant.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Johnstons of Elgin, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Johnstons of Elgin's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Johnstons of Elgin. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Johnstons of Elgin
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Johnstons of Elgin uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Johnstons of Elgin. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
