At a Glance
- Tasks: Deliver exceptional customer service and prepare delicious beverages in a vibrant coffee shop.
- Company: Join Johnstons of Elgin, a luxury brand with over 225 years of heritage.
- Benefits: Earn £13.45 per hour with flexible part-time hours and training provided.
- Other info: Embrace diversity in a supportive environment where everyone can be their authentic self.
- Why this job: Be part of a friendly team and create memorable experiences for customers.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills.
The predicted salary is between 13.45 - 13.45 £ per hour.
We are looking for a friendly and proactive Coffee Shop Assistant to join our front-of-house team. Our onsite eatery holds a 5-star VisitScotland rating and offers breakfast, coffee and tea, lunch, and afternoon tea. You will play a key role in delivering exceptional customer service and ensuring our high standards are consistently maintained.
This is a permanent, part-time role of 30 hours, working on a fully flexible basis. We are happy to offer flexibility with working hours for the right candidate. Rate of pay for this role is £13.45 per hour.
Key duties:
- Customer Service
- Greet customers warmly and create a positive first impression.
- Take customer orders accurately and efficiently.
- Answer customer questions about menu items and promotions.
- Handle customer concerns or complaints professionally and politely.
- Ensure every customer receives friendly and efficient service.
- Food and Beverage Preparation
- Prepare hot and cold beverages, including coffees, teas, and speciality drinks.
- Serve food items in accordance with company standards.
- Follow recipes and presentation guidelines.
- Monitor stock levels of ingredients and notify management when supplies are low.
- Ensure all food safety and hygiene standards are followed.
- Cash Handling and Sales
- Operate the till and process customer payments accurately.
- Handle cash, card payments, and refunds in accordance with company procedures.
- Promote additional products and special offers when appropriate.
- Cleaning and Maintenance
- Keep customer seating areas clean and tidy at all times.
- Clean equipment, workstations, counters, and food preparation areas.
- Wash dishes and utensils as required.
- Follow opening and closing cleaning procedures.
- Ensure health and safety standards are maintained throughout the premises.
- Team Support
- Work cooperatively with colleagues to maintain efficient service.
- Assist with deliveries and stock replenishment.
- Support new team members when required.
- Help maintain a positive and professional working environment.
About you:
- You will be a friendly, reliable and enthusiastic team player.
- Have a pro-active approach and can-do attitude.
- Have excellent communication and customer service skills.
- Be able to stay calm under pressure.
- Have basic numeracy skills for handling payments.
- Be committed to delivering exceptional customer service every time.
Previous hospitality or retail experience is desirable but not essential as training will be provided.
Coffee Shop Assistant in Elgin employer: Johnstons of Elgin
Johnstons of Elgin is an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee growth. Located in the picturesque town of Elgin, this family-owned luxury clothing brand not only provides competitive salaries and flexible working hours but also encourages professional development through training opportunities, including CIPD qualifications. With a commitment to sustainability and a focus on creating a safe environment for all employees, Johnstons of Elgin stands out as a meaningful place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Assistant in Elgin
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Johnstons of Elgin and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Coffee Shop Assistant in Elgin
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Johnstons of Elgin that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Johnstons of Elgin.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Johnstons of Elgin get a sense of who you are beyond your experience!
How to prepare for a job interview at Johnstons of Elgin
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Johnstons of Elgin and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
