At a Glance
- Tasks: Lead a passionate team in delivering exceptional luxury retail experiences.
- Company: Join Johnstons of Elgin, a historic brand with a commitment to quality and sustainability.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Flexible hours and a supportive, inclusive workplace culture.
- Why this job: Be a key player in a luxury environment and share our rich heritage with customers.
- Qualifications: Experience in luxury retail or hospitality and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
Responsible to: Store Manager
About the Role:
We expect our Store Supervisors to be future business leaders, taking a proactive and entrepreneurial approach to supporting the running their location. We are looking for creative, collaborative, but also independent thinkers who understand the true essence of luxury retail service and environment.
We want only dedicated retailers who have ambition to grow with the brand in their department as we expand our physical network globally. Be a passionate ambassador for the Johnstons of Elgin brand, run the store to exceed customer expectations and meet targets. Motivate and develop your team to deliver the highest level of customer experience and store performance. An exciting part of this role is to be an ambassador for the company by hosting and taking guests on tours of our 227-year-old mill, highlighting the processes involved and promoting our rich history and craftsmanship. Full training will be provided.
This role is full-time, 4 months fixed contract position. There is a possibility for contract to be extended depending on business needs. In this role, you will be working 5 days from 7. Full flexibility is required. Salary is starting from £27,000 per annum, dependent on experience.
Key Responsibilities:
- Supporting our Store Manager at our retail store in Edinburgh, with the following duties.
Customer focus:
- Have a deep understanding of luxury client experience standards and be able to coach this in your team.
- Be a shop floor focused individual who has a passion for driving sales and setting an example to your team with your energy, knowledge and hosting standards.
- Support Store Manager to host in store events.
- Be a strong relationship builder and natural connector.
- Enjoy networking and seeking beneficial B2B relationships in the area.
- Work with your Store Manager and Head of Retail to develop client retention initiatives and store awareness actions.
- Have a strong understanding of clienteling strategy and be able to develop this understanding and skills in your team.
People:
- Develop a culture of success and ambition within your team.
- Ensure the highest standards of behaviour and teamwork by dealing directly with any issues immediately and setting the standard in line with the company values.
- Organise weekly training sessions to improve the team’s knowledge of brand/product and develop confidence with client interactions.
- A true coach who can inspire the team to grow both professionally and personally.
- Spot, nurture and retain talent.
Delivery:
- Support your Store Manager with all operational tasks and requests.
- Maintain a luxury environment on the shop floor, driving and implementing visual merchandising standards and running all store operations.
- Keep an immaculate BOH stock area with a keen eye on product care and storage standards.
- Ensure stock management and inventory accuracy is always maintained to the highest level.
- Demonstrate knowledge of the company processes involved in both woven and knitted cashmere product and ensure the store team are fully confident styling and advising customers on fit and styles.
About You:
- Be a passionate retailer who loves the role and brings an infectious energy to the team.
- A true leader, who cares for the team and prioritises their development.
- An experienced salesperson who loves hosting and bringing joy to our guests.
- Can coach the team to hit the same service standards you display.
- Be confident in your ability, but open to learning new skills and ways of working.
- Have experience working within a luxury retail or hospitality.
- Be an effective communicator with the ability to build and maintain relationships with those at all levels.
- Have an extensive network of clients and build strong relationships with returning and regular customers to encourage repeat sales.
- Show exemplary customer service skills and an understanding of a luxury retail environment.
- Demonstrate a keen interest in craftsmanship and authentic Scottish textile manufacturing.
- Show genuine passion for our brand and confidently share our rich history & heritage with customers.
- Be commercially aware, keeping up to date with fashion trends.
- Have excellent communication and interpersonal skills with all levels of colleagues and customers.
About Us:
Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sourced cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.
Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.
We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.
Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.
Closing date – Friday, 12 June 2026
Retail Supervisor in Edinburgh employer: Johnstons of Elgin
At Johnstons of Elgin, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Edinburgh. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring that our team members thrive both personally and professionally while representing a brand steeped in rich heritage and craftsmanship. Join us to be part of a diverse and inclusive environment where your passion for luxury retail can flourish, and where you can make a meaningful impact as a leader in our store.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Edinburgh
✨Tip Number 1
Get to know the brand inside out! Research Johnstons of Elgin's history, values, and products. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true ambassador for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend any events they might be hosting. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in luxury retail and how you can motivate a team. Think of specific examples where you've exceeded customer expectations or developed talent – this will show you're the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Johnstons of Elgin family. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for luxury retail shine through! We want to see how much you love the brand and the role. Share your experiences that highlight your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and qualities mentioned in the job description. We’re looking for dedicated retailers, so highlight your relevant experience and skills that align with our values.
Be Authentic:Don’t be afraid to show your true self in your application. We value diversity and authenticity, so share your unique background and experiences. This is your chance to stand out and show us what makes you, well, you!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Johnstons of Elgin
✨Know Your Brand Inside Out
Before the interview, dive deep into Johnstons of Elgin's history, values, and products. Being able to discuss the brand's rich heritage and craftsmanship will show your genuine passion and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in previous roles. Highlight specific instances where you’ve inspired others to achieve high standards in customer service or sales, as this aligns perfectly with the Store Supervisor role.
✨Demonstrate Customer-Centric Thinking
Think about how you can enhance the luxury client experience. Be ready to share ideas on client retention initiatives or how you would coach your team to deliver exceptional service, reflecting the expectations of a Store Supervisor.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might need to demonstrate your approach to hosting events or handling customer interactions. Practise these scenarios beforehand to showcase your confidence and expertise.
