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- Tasks: Join us as a Coffee Shop Assistant, serving drinks and food while delivering top-notch customer service.
- Company: Be part of Johnstons of Elgin, a luxury brand with 225 years of heritage in fine fibres.
- Benefits: Enjoy a competitive pay rate starting at £12.60 per hour and flexible working hours.
- Why this job: Experience a vibrant work culture focused on sustainability and inclusivity while honing your customer service skills.
- Qualifications: Previous experience in a fast-paced environment is preferred; a positive attitude and great communication skills are essential.
- Other info: This temporary role offers 5 hours per week until September 2025; apply even if you don't meet every requirement!
About the Role
The Coffee Shop Assistant works at the ‘front of house’ of our 5 star eatery to support the kitchen service; ensuring that the highest standard of service is maintained and exceptional customer service is delivered at all times.
Amongst other duties you will be
- welcoming customers
- making and serving drinks
- operating the till
- serving food
- demonstrating your product knowledge to customers by advising and assisting with food orders
We have a temporary part time vacancy available working 18 hours per week until January 2026, with a shift pattern of 3 days out of 7. This may include working some weekends, so flexibility is required.
Rate of pay is starting from £12.60 per hour.
About you:
You will
- preferably have previous experience within a fast paced, customer facing environment
- be a team player
- have a pro-active approach and can-do attitude
- have excellent communication skills
- be able to stay calm under pressure
- be committed to exceeding customer expectations every time
About Us
Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.
Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.
We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us athr@johnstonsofelgin.com.
Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Please note all applicants must be able to provide evidence of their right to remain and take up paid employment incountry job is based.
Closing date: Friday 15th August 2025
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Coffee Shop Assistant employer: Johnstons of Elgin
Contact Detail:
Johnstons of Elgin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Assistant
✨Tip Number 1
Familiarise yourself with the menu and product offerings of Johnstons of Elgin. Being knowledgeable about the drinks and food items will not only help you assist customers better but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Whether it's through part-time work or volunteering, gaining experience in handling customer queries and maintaining a positive attitude under pressure will make you stand out.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated effectively with others. This is crucial in a coffee shop setting, so be ready to share examples that highlight your ability to work well in a team.
✨Tip Number 4
Prepare to discuss how you can contribute to creating an inclusive environment. Since Johnstons of Elgin values diversity, think about ways you can support this ethos and be ready to share your thoughts during any interviews.
We think you need these skills to ace Coffee Shop Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any previous experience in customer service or fast-paced environments. Emphasise skills like teamwork, communication, and your ability to stay calm under pressure, as these are key for the Coffee Shop Assistant role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Johnstons of Elgin and how your values align with their commitment to sustainability and diversity.
Showcase Relevant Skills: When describing your experience, focus on skills that relate directly to the job description, such as making and serving drinks, operating a till, and providing exceptional customer service. Use examples to demonstrate your product knowledge and ability to assist customers effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Johnstons of Elgin
✨Show Your Customer Service Skills
As a Coffee Shop Assistant, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to exceeding customer expectations.
✨Demonstrate Product Knowledge
Familiarise yourself with the menu and any special offerings before the interview. Being able to discuss drinks and food items confidently will show that you're proactive and ready to assist customers effectively.
✨Emphasise Teamwork
Highlight your experience working in a team environment. Share specific instances where you collaborated with colleagues to achieve a common goal, as this role requires a strong team player.
✨Stay Calm Under Pressure
Working in a coffee shop can be fast-paced and stressful. Prepare to discuss how you handle pressure and maintain composure during busy times, as this is crucial for success in the role.