At a Glance
- Tasks: Lead a team to drive sales and deliver outstanding customer service.
- Company: Join Johnstone's Decorating Centre, a leader in the decorating industry.
- Benefits: Enjoy a competitive salary, bonus structure, and generous annual leave.
- Other info: Flexible hours, career progression opportunities, and a culture of inclusion.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence while providing outstanding customer service and support in a positive customer‑focused manner and achieving sales and profit targets to secure company profitability.
Responsibilities
- Day‑to‑day management of the Sales Assistants, including organising and planning of working rotas and absence planners.
- Providing training to new and existing colleagues and coaching where necessary.
- Working with Operational Managers to control resources in line with budgeted costs.
- Maintaining a high level of security and full compliance with company policies regarding stock, financial transactions, security and premises.
- Handling Decorating Centre accounts within the agreed company guidelines and policy.
- Ensuring that Health & Safety standards are maintained at all times.
- Carrying out recruitment and selection procedures in liaison with the District Operations Manager.
Qualifications
- Previous experience in a customer‑facing environment delivering on direct sales.
- Strong leadership, mentoring and motivational skills with prior supervisory experience.
- Ability to remain calm and composed when dealing with difficult situations.
- Flexibility in attitude toward working hours and duties, including providing cover for other Decorating Centres in the Zone as required.
Benefits
- Excellent starting salary.
- Competitive bonus structure starting at 12% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget.
- 35 days of annual leave, including bank holidays.
- Guaranteed 39 hours pay per week with overtime or lieu time available.
- Great work/life balance: our stores close Saturday afternoons and Sundays, and there are no late evenings after 5pm.
- Generous company pension contributions.
- Career progression: we develop people with online opportunities and the PPG Training Academy.
- Company‑funded private healthcare plan, with options to extend coverage to family members.
- Generous staff discount on paint and decorating tools at Johnstone's Decorating Centre.
- Colleague recognition programme that recognises and rewards our colleagues.
- Inclusive and engaging workplace – a culture of inclusion for all (our engagement scores show it!).
- Colleague assistance programme for 24/7 well‑being support and cycle‑to‑work scheme.
Store Manager - Hove employer: Johnstones Decorating Centre
At Johnstone's Decorating Centre in Hove, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. With a competitive salary, generous benefits including a robust bonus structure, and a commitment to work-life balance, we foster a supportive and inclusive culture where every team member can thrive. Our focus on career progression through training opportunities and a strong recognition programme makes us a rewarding place to build your career in retail management.
Contact Details:
Johnstones Decorating Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Hove
✨Tip Number 1
Get to know the company inside out! Research Johnstone's Decorating Centre, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on those leadership and customer service scenarios that are key for a Store Manager role. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in a Store Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Johnstone's Decorating Centre.
We think you need these skills to ace Store Manager - Hove
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any previous experience you have in leading teams or managing people. We want to see how you've motivated others and driven results in a customer-facing environment.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Store Manager role. We love seeing candidates who take this extra step.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Johnstones Decorating Centre
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with Johnstone's Decorating Centre and its products. Understand their customer base and what makes them stand out in the market. This knowledge will help you demonstrate your passion for the role and show that you’re ready to lead from the front.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve motivated staff or handled difficult situations. Being able to articulate your leadership style and how it aligns with the company’s values will set you apart.
✨Emphasise Customer Service Excellence
Since the role is customer-facing, be ready to discuss your approach to delivering outstanding customer service. Share specific instances where you went above and beyond for a customer, as this will highlight your commitment to a positive customer-focused manner.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing staff, handling complaints, or achieving sales targets. Practise your responses to these scenarios, focusing on how you would maintain high standards and ensure compliance with company policies.
