At a Glance
- Tasks: Support clients and ensure smooth office operations with a proactive approach.
- Company: Join a dynamic team in a welcoming office environment.
- Benefits: Gain valuable experience, develop professional skills, and enjoy a supportive workplace.
- Other info: Opportunity to grow within a collaborative and fast-paced environment.
- Why this job: Be the friendly face of the company and make a real difference for clients.
- Qualifications: Strong communication skills and a professional attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
- Business Support Administration Assistant
- Forfar (Office-Based)
- Supporting an excellent client experience and smooth office operations
- Job Purpose
We are looking for a proactive and client focused Business Support Administration Assistant to join our Forfar office.
Working closely with our Senior Administrator, you will support the delivery of a consistently professional welcome for clients and visitors, while ensuring the office operates efficiently on a day-to-day basis.
This is a fully office-based role.
Key Responsibilities
- Client Service & Office Support
- Meet & greet clients and all related front of house duties
- Develop strong working relationships with clients and colleagues, ensuring enquiries are handled promptly, accurately and with professionalism.
- Help maintain well-presented reception and meeting spaces that reflect our JC values and high standards.
- Operational Administration
- Handle sensitive client information with discretion and in compliance with data protection requirements.
- Manage records accurately, including scanning, tracking and returning documents.
- Manage incoming and outgoing mail to ensure timely distribution.
- Provide responsive administrative support to Business Lines and Executive teams.
- Support the Senior Administrator in ensuring the office is well maintained, safe and fully operational.
About You
- Demonstrate a consistently polished and professional manner, providing a warm and attentive experience to clients, colleagues and visitors.
- Take pride in offering exceptional service, adopting a proactive and solutions focused approach when supporting others
- Maintain a positive, composed and approachable presence, contributing to a welcoming environment.
- Able to collaborate effectively with colleagues, ensuring a seamless and reliable front of house and office support service.
- Communicate clearly, courteously and with confidence, reinforcing trust and professionalism in every interaction.
- Adapt well to changing priorities and remain calm and professional under pressure.
- #J-18808-Ljbffr
Administration Assistant employer: Johnston Carmichael
Johnston Carmichael is an excellent employer, offering a dynamic work culture that prioritises collaboration and client focus. With hybrid working options and opportunities for mentoring junior staff, employees can thrive in their careers while contributing to meaningful tax advisory solutions across diverse sectors. The company's commitment to professional growth and teamwork makes it an attractive place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnston Carmichael. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnston Carmichael before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnston Carmichael:Your cover letter is your chance to shine! Tell us why you want to work at Johnston Carmichael specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnston Carmichael!
How to prepare for a job interview at Johnston Carmichael
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
