At a Glance
- Tasks: Manage customer relationships and ensure satisfaction through regular visits and support.
- Company: Johnsons Workwear, a leading provider of textile service solutions in the UK.
- Benefits: Company car, private healthcare, wellness programme, and career development opportunities.
- Other info: Employee-focused culture with excellent long-term career prospects.
- Why this job: Join a high-performing team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 37350 - 45650 £ per year.
We are currently seeking a Customer Service Executive to manage and develop customer relationships within a defined territory. This role involves regular customer visits to ensure satisfaction across all aspects of service, while supporting customer retention and identifying opportunities for growth in line with our customer commitment.
Your responsibilities will include:
- Achieving customer retention and sales targets within your assigned area
- Completing customer visits in line with agreed schedules
- Working closely with Customer Service Administrators to ensure effective account support
- Managing and escalating customer queries as required, keeping managers, supervisors, and colleagues informed
- Maintaining accurate records and customer information
- Building and maintaining positive working relationships with customers and internal stakeholders
- Undertaking ad-hoc duties as required to support business and customer service needs
What We Offer
This role includes a competitive benefits package, including:
- Company car
- Private healthcare
- Access to a company Share Save Scheme
- Employee wellness programme
- Company pension scheme
- Life assurance
- Access to an award-winning training academy focused on professional development and career progression
About Us
Johnsons Workwear is one of the UK's leading providers of textile service solutions, supplying thousands of customers across a wide range of industries - including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector. We are an employee-focused organisation, committed to developing our people and providing long-term career opportunities.
Customer Service Executive in Uttoxeter employer: Johnsons Workwear
As a Senior Engineer at our company, you will be part of a dynamic and supportive work culture that prioritises employee growth and development. With access to an award-winning training academy and a comprehensive wellness programme, we ensure that our team members are equipped with the skills and support they need to thrive in their roles. Located in a vibrant area, we offer a competitive benefits package, including a Share Save Scheme and a robust pension plan, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Uttoxeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnsons Workwear. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnsons Workwear before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Uttoxeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnsons Workwear:Your cover letter is your chance to shine! Tell us why you want to work at Johnsons Workwear specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnsons Workwear!
How to prepare for a job interview at Johnsons Workwear
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
