At a Glance
- Tasks: Manage customer relationships and ensure satisfaction through regular visits.
- Company: Johnsons Workwear, a leading textile service provider in the UK.
- Benefits: Company car, private healthcare, wellness programme, and career development opportunities.
- Other info: Employee-focused culture with excellent career growth potential.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a Customer Service Executive to manage and develop customer relationships within a defined territory. This role involves regular customer visits to ensure satisfaction across all aspects of service, while supporting customer retention and identifying opportunities for growth in line with our customer commitment.
Your responsibilities will include:
- Achieving customer retention and sales targets within your assigned area
- Completing customer visits in line with agreed schedules
- Working closely with Customer Service Administrators to ensure effective account support
- Managing and escalating customer queries as required, keeping managers, supervisors, and colleagues informed
- Maintaining accurate records and customer information
- Building and maintaining positive working relationships with customers and internal stakeholders
- Undertaking ad‑hoc duties as required to support business and customer service needs
What We Offer
This role includes a competitive benefits package, including:
- Company car
- Private healthcare
- Access to a company Share Save Scheme
- Employee wellness programme
- Company pension scheme
- Life assurance
- Access to an award‑winning training academy focused on professional development and career progression
About Us
Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries—including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family‑run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high‑performing provider within our sector. We are an employee‑focused organisation, committed to developing our people and providing long‑term career opportunities. Apply now to join Johnsons Workwear and play a key role in delivering excellent customer service.
Customer Service Executive in Leeds employer: Johnsons Workwear
Johnsons Workwear is an exceptional employer, offering a supportive work culture that prioritises employee development and satisfaction. With a competitive benefits package including private healthcare, a company car, and access to an award-winning training academy, employees are empowered to grow their careers while contributing to a high-performing team dedicated to delivering outstanding customer service across diverse industries.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Leeds
✨Tip Number 1
Get to know the company inside out! Research Johnsons Workwear, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate how your skills align with the role of a Customer Service Executive. Think about examples from your past experiences that demonstrate your ability to build relationships and solve problems.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows initiative and can give you insider info!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Johnsons Workwear and ready to take that next step.
We think you need these skills to ace Customer Service Executive in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Service Executive role. Highlight any previous customer service experience and how you've contributed to customer satisfaction and retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can help us maintain our high standards. Be specific about your achievements and how they relate to the job.
Showcase Your Communication Skills:As a Customer Service Executive, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through your writing style or by providing examples of successful interactions with customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at Johnsons Workwear
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand key concepts like customer retention, satisfaction, and how to handle queries effectively. This will help you demonstrate your knowledge and show that you’re ready to hit the ground running.
✨Research Johnsons Workwear
Familiarise yourself with Johnsons Workwear’s services and their customer base. Knowing about their textile solutions and the industries they serve will allow you to tailor your answers and show genuine interest in the company.
✨Prepare for Scenario Questions
Think of examples from your past experiences where you successfully managed customer relationships or resolved issues. Be ready to discuss these scenarios, as they’ll likely ask how you would handle specific situations in the role.
✨Show Your People Skills
As a Customer Service Executive, building relationships is key. During the interview, highlight your interpersonal skills and give examples of how you’ve maintained positive relationships with customers and colleagues in the past.
