At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and maintaining strong relationships.
- Company: Johnsons Workwear, a leading textile service provider in the UK.
- Benefits: Competitive pay, wellness programmes, pension scheme, and career development opportunities.
- Other info: Great career growth potential in a dynamic and employee-focused environment.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 € per year.
We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment.
The role involves supporting the effective day-to-day management of customer accounts and playing an important role in maintaining strong customer relationships. Your responsibilities will include:
- Handling customer calls in line with agreed schedules and service standards
- Processing documentation accurately and maintaining files and records in accordance with company procedures
- Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
- Actioning messages and customer requests promptly and accurately
- Working closely with and providing administrative support to the Customer Service Executives
- Undertaking ad-hoc duties as required to support the wider team
This role includes a competitive benefits package, including:
- Access to a company Share Save Scheme
- Employee wellness programme
- Company pension scheme
- Life assurance
- Access to an award-winning training academy focused on skills development and career progression
Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector. We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities. Apply now to join Johnsons Workwear and be part of a well-established, growing organisation.
Customer Service Administrator in Hampshire employer: Johnsons Workwear
Johnsons Workwear is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With access to a competitive benefits package, including a company Share Save Scheme and an award-winning training academy, employees are encouraged to grow their skills and advance their careers. Located in the heart of the UK, we pride ourselves on maintaining strong customer relationships while fostering a collaborative environment that values each team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Hampshire
✨Tip Number 1
Get to know the company! Research Johnsons Workwear and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Administrator, you'll be handling calls and resolving issues. Role-play with a friend or family member to get comfortable with common customer scenarios and responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Johnsons Workwear.
We think you need these skills to ace Customer Service Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Customer Service Administrator role. We want to see how your skills can help us maintain those strong customer relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our commitment to high standards. Let us know what makes you the perfect fit!
Showcase Your Communication Skills:As a Customer Service Administrator, communication is key. In your application, demonstrate your ability to handle enquiries and resolve issues effectively. We love seeing examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Johnsons Workwear
✨Know the Company Inside Out
Before your interview, take some time to research Johnsons Workwear. Understand their services, values, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Service Administrator, you'll be handling various customer enquiries. Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to share these during the interview!
✨Showcase Your Organisational Skills
This role requires maintaining accurate records and managing customer accounts. Be prepared to discuss how you stay organised and manage your time effectively. You might even want to bring along a sample of your organisational tools or methods.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're thinking ahead and are genuinely interested in contributing to the company.
