We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment.
The role
As a Customer Service Administrator, you will support the effective day-to-day management of customer accounts and play an important role in maintaining strong customer relationships.
Your responsibilities will include:
- Handling customer calls in line with agreed schedules and service standards
- Processing documentation accurately and maintaining files and records in accordance with company procedures
- Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
- Actioning messages and customer requests promptly and accurately
- Working closely with and providing administrative support to the Customer Service Executives
- Undertaking ad-hoc duties as required to support the wider team
What we offer
This role includes a competitive benefits package, including:
- Access to a company Share Save Scheme
- Employee wellness programme
- Company pension scheme
- Life assurance
- Access to an award-winning training academy focused on skills development and career progression
About us
Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.
Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.
We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities.
#J-18808-Ljbffr
Customer Service Administrator in Farnworth employer: Johnsons Workwear
Johnsons Workwear is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With access to an award-winning training academy and a comprehensive benefits package, including a company pension scheme and wellness programme, employees are empowered to grow their careers while maintaining a healthy work-life balance. Located in the UK, we pride ourselves on fostering strong customer relationships and providing meaningful employment opportunities across various industries.
