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- Tasks: Install and service equipment while ensuring top-notch customer communication.
- Company: Join Johnsons Workwear, a leading textile service provider in the UK.
- Benefits: Enjoy wellness programmes, pension schemes, and access to an award-winning training academy.
- Why this job: Be the vital link between customers and our business, making a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great career progression opportunities in a supportive, employee-focused environment.
The predicted salary is between 25000 - 30000 ÂŁ per year.
We are currently seeking a Customer Service Co‑ordinator to support the installation and servicing of company‑owned equipment at customer sites and to act as a key link between customers and the business. This role combines hands‑on, customer‑facing activity with coordination and communication, ensuring service standards are met and customer relationships are maintained in line with our customer commitment.
Your responsibilities will include:
- Measuring and installing new customer accounts, renewals, and additions, including garment pre‑fitting.
- Servicing towel cabinets and other rental equipment in line with company standards.
- Loading and unloading vehicles and placing items in designated areas at customer sites.
- Carrying out stock checks as requested.
- Building and maintaining positive working relationships with customers.
- Identifying opportunities to expand the business and reporting these to management.
- Liaising closely with the Customer Service department and supporting the wider team where required.
- Undertaking ad‑hoc duties as required to support operational and customer service needs.
What we offer:
- Access to a company Share Save Scheme.
- Employee wellness programme.
- Company pension scheme.
- Life assurance.
- Access to an award‑winning training academy focused on skills development and career progression.
About us: Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family‑run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high‑performing provider within our sector. We are an employee‑focused organisation, committed to developing our people and offering long‑term career opportunities. Apply now to join Johnsons Workwear and be part of a well‑established, growing organisation.
Customer Service Co-ordinator employer: Johnsons Workwear
Contact Detail:
Johnsons Workwear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research Johnsons Workwear, their values, and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Service Co-ordinator role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and coordination. Think about specific examples from your past experiences that demonstrate your skills and how you can contribute to maintaining those high service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Johnsons Workwear and ready to take the next step in your career.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've built relationships and handled challenges in the past, so share specific examples that showcase your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Service Co-ordinator role. Mention how your skills align with our needs, especially around installation and servicing of equipment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Johnsons Workwear
✨Know the Company Inside Out
Before your interview, take some time to research Johnsons Workwear. Understand their services, values, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Co-ordinator, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved issues, or improved service standards. Be ready to discuss how you can bring that same level of commitment to Johnsons Workwear.
✨Demonstrate Your Problem-Solving Abilities
Think about situations where you've had to think on your feet or adapt quickly to changing circumstances. In this role, you'll need to coordinate installations and services while maintaining high standards. Share specific examples that highlight your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, training opportunities, or how success is measured in the Customer Service department.