At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and maintaining records.
- Company: Join a supportive team dedicated to excellent customer care.
- Benefits: Enjoy competitive pay, wellness programmes, and a solid pension scheme.
- Other info: Access award-winning training for career progression in a dynamic environment.
- Why this job: Make a real difference in customer relationships while growing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 € per year.
We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records and ensuring a consistently high standard of customer care in line with our customer commitment.
The role involves supporting the effective day-to-day management of customer accounts and playing an important role in maintaining strong customer relationships.
Responsibilities:
- Handling customer calls in line with agreed schedules and service standards
- Processing documentation accurately and maintaining files and records in accordance with company procedures
- Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
- Actioning messages and customer requests promptly and accurately
- Working closely with and providing administrative support to the Customer Service Executives
- Undertaking ad-hoc duties as required to support the wider team
What we offer:
- Access to a company Share Save Scheme
- Employee wellness programme
- Company pension scheme
- Life assurance
- Access to an award-winning training academy focused on skills development and career progression
Customer Service Administrator in Brighton employer: Johnsons Workwear
Join a dynamic team as a Customer Service Administrator where your contributions directly enhance customer satisfaction and business growth. Our supportive work culture prioritises employee wellness and development, offering a competitive benefits package alongside access to an award-winning training academy that fosters career progression. Located in a vibrant area, we provide a unique opportunity to thrive in a role that values strong customer relationships and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Brighton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll be the voice of the company. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Customer Service Administrator in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Customer Service Administrator role. We want to see how your skills align with our commitment to high customer care!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Communication Skills:As a Customer Service Administrator, communication is key. In your application, demonstrate your ability to handle enquiries and resolve issues effectively. We love clear and concise communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnsons Workwear
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with handling customer calls, processing documentation, and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role is all about being the link between customers and the business, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved customer issues in the past. This will highlight your ability to maintain strong customer relationships, which is crucial for the position.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in the role. Be ready to discuss how you would handle difficult situations or complaints. This shows that you can think on your feet and are prepared to take action promptly and accurately, just like the job requires.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training academy mentioned in the job description, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
