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- Tasks: Manage customer relationships and ensure satisfaction through regular visits.
- Company: Johnsons Workwear, a leading textile service provider in the UK.
- Benefits: Company car, private healthcare, wellness programme, and career development opportunities.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Employee-focused culture with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking a Customer Service Executive to manage and develop customer relationships within a defined territory. This role involves regular customer visits to ensure satisfaction across all aspects of service, while supporting customer retention and identifying opportunities for growth in line with our customer commitment.
As a Customer Service Executive, you will be responsible for maintaining strong customer relationships, ensuring service standards are met, and contributing to retention and sales performance. Your responsibilities will include:
- Achieving customer retention and sales targets within your assigned area
- Completing customer visits in line with agreed schedules
- Working closely with Customer Service Administrators to ensure effective account support
- Managing and escalating customer queries as required, keeping managers, supervisors, and colleagues informed
- Maintaining accurate records and customer information
- Building and maintaining positive working relationships with customers and internal stakeholders
- Undertaking ad-hoc duties as required to support business and customer service needs
This role includes a competitive benefits package, including:
- Company car
- Private healthcare
- Access to a company Share Save Scheme
- Employee wellness programme
- Company pension scheme
- Life assurance
- Access to an award-winning training academy focused on professional development and career progression
Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector. We are an employee-focused organisation, committed to developing our people and providing long-term career opportunities. Apply now to join Johnsons Workwear and play a key role in delivering excellent customer service.
Customer Service Executive in Birmingham employer: Johnsons Workwear
Contact Detail:
Johnsons Workwear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Johnsons Workwear, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or customer complaints. Role-playing these scenarios can help you feel more confident and prepared for the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Johnsons Workwear.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their success.
We think you need these skills to ace Customer Service Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous customer service experience and how you've built strong relationships with clients.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Be specific about your achievements and how they relate to the job.
Showcase Your Communication Skills: As a Customer Service Executive, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of resolving customer queries or collaborating with colleagues.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at Johnsons Workwear
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to discuss how you’ve delivered it in the past. This will show that you’re not just familiar with the role but also passionate about providing top-notch service.
✨Research Johnsons Workwear
Take some time to learn about Johnsons Workwear and their commitment to customer satisfaction. Familiarise yourself with their services and the industries they serve. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of specific examples from your past experiences where you successfully resolved issues or improved customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Relationship-Building Skills
As a Customer Service Executive, building strong relationships is key. Be prepared to discuss how you’ve maintained positive relationships with customers and colleagues in previous roles. Highlight any strategies you used to ensure customer satisfaction and retention, as this aligns perfectly with the job requirements.
