At a Glance
- Tasks: Install and service equipment while ensuring top-notch customer support.
- Company: Join Johnsons Workwear, a leading textile service provider in the UK.
- Benefits: Enjoy competitive pay, wellness programmes, and career development opportunities.
- Other info: Great career growth in a supportive, employee-focused environment.
- Why this job: Be the vital link between customers and our business, making a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
We are currently seeking a Customer Service Co-ordinator to support the installation and servicing of company-owned equipment at customer sites and to act as a key link between customers and the business. This role combines hands-on, customer-facing activity with coordination and communication, ensuring service standards are met and customer relationships are maintained in line with our customer commitment.
Your responsibilities will include:
- Measuring and installing new customer accounts, renewals, and additions, including garment pre-fitting
- Servicing towel cabinets and other rental equipment in line with company standards
- Loading and unloading vehicles and placing items in designated areas at customer sites
- Carrying out stock checks as requested
- Building and maintaining positive working relationships with customers
- Identifying opportunities to expand the business and reporting these to management
- Liaising closely with the Customer Service department and supporting the wider team where required
- Undertaking ad-hoc duties as required to support operational and customer service needs
This role includes a competitive benefits package, including:
- Access to a company Share Save Scheme
- Employee wellness programme
- Company pension scheme
- Life assurance
- Access to an award-winning training academy focused on skills development and career progression
Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector. We are an employee-focused organisation, committed to developing our people and offering long-term career opportunities. Apply now to join Johnsons Workwear and be part of a well-established, growing organisation.
Customer Service Co-ordinator in Basingstoke employer: Johnsons Workwear
As a Senior Engineer at our company, you will be part of a dynamic and supportive work culture that prioritises employee growth and development. With access to an award-winning training academy and a comprehensive wellness programme, we ensure that our team members are equipped with the skills and support they need to thrive in their roles. Located in a vibrant area, we offer a competitive benefits package, including a Share Save Scheme and a robust pension plan, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Basingstoke
✨Tip Number 1
Get to know the company! Research Johnsons Workwear and understand their values, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Co-ordinator, you'll need to be clear and friendly. Role-play with a friend or family member to get comfortable with discussing your experience and how it relates to the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining Johnsons Workwear.
We think you need these skills to ace Customer Service Co-ordinator in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Co-ordinator role. Highlight any hands-on customer service experience and coordination skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:As a key link between customers and the business, strong communication is essential. In your application, give examples of how you've effectively communicated with customers or colleagues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at Johnsons Workwear
✨Know the Company Inside Out
Before your interview, take some time to research Johnsons Workwear. Understand their services, values, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Co-ordinator, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved issues, or improved service standards. Be ready to discuss how you can bring that same level of commitment to Johnsons Workwear.
✨Demonstrate Your Problem-Solving Abilities
Think about challenges you've faced in previous roles, especially those related to coordination and communication. Be prepared to share specific instances where you identified a problem and took the initiative to resolve it. This will highlight your proactive approach and suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.
