At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and maintaining records.
- Company: Johnsons Workwear, a top UK textile service provider with a focus on customer care.
- Benefits: Competitive pay, wellness programmes, pension scheme, and access to training for career growth.
- Other info: Great opportunities for personal development in a thriving company.
- Why this job: Join a supportive team and make a real difference in customer relationships.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment.
The role involves supporting the effective day-to-day management of customer accounts and playing an important role in maintaining strong customer relationships. Your responsibilities will include:
- Handling customer calls in line with agreed schedules and service standards
- Processing documentation accurately and maintaining files and records in accordance with company procedures
- Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
- Actioning messages and customer requests promptly and accurately
- Working closely with and providing administrative support to the Customer Service Executives
- Undertaking ad-hoc duties as required to support the wider team
This role includes a competitive benefits package, including:
- Access to a company Share Save Scheme
- Employee wellness programme
- Company pension scheme
- Life assurance
- Access to an award-winning training academy focused on skills development and career progression
Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector. We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities. Apply now to join Johnsons Workwear and be part of a well-established, growing organisation.
Customer Service Administrator in Basingstoke employer: Johnsons Workwear
Johnsons Workwear is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With access to a competitive benefits package, including a company Share Save Scheme and an award-winning training academy, employees are encouraged to grow their skills and advance their careers. Located in a dynamic industry, this role as a Customer Service Administrator provides the opportunity to engage with a diverse customer base while contributing to a high-performing team dedicated to exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnsons Workwear. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnsons Workwear before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnsons Workwear:Your cover letter is your chance to shine! Tell us why you want to work at Johnsons Workwear specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnsons Workwear!
How to prepare for a job interview at Johnsons Workwear
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
