At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and maintaining records.
- Company: Johnsons Workwear, a top UK textile service provider with a focus on customer care.
- Benefits: Competitive pay, wellness programmes, pension scheme, and access to training for career growth.
- Other info: Great opportunities for personal development in a thriving company.
- Why this job: Join a supportive team and make a real difference in customer relationships.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 € per year.
We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment.
The role involves supporting the effective day-to-day management of customer accounts and playing an important role in maintaining strong customer relationships. Your responsibilities will include:
- Handling customer calls in line with agreed schedules and service standards
- Processing documentation accurately and maintaining files and records in accordance with company procedures
- Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
- Actioning messages and customer requests promptly and accurately
- Working closely with and providing administrative support to the Customer Service Executives
- Undertaking ad-hoc duties as required to support the wider team
This role includes a competitive benefits package, including:
- Access to a company Share Save Scheme
- Employee wellness programme
- Company pension scheme
- Life assurance
- Access to an award-winning training academy focused on skills development and career progression
Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector. We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities. Apply now to join Johnsons Workwear and be part of a well-established, growing organisation.
Customer Service Administrator in Basingstoke employer: Johnsons Workwear
Johnsons Workwear is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With access to a competitive benefits package, including a company Share Save Scheme and an award-winning training academy, employees are encouraged to grow their skills and advance their careers. Located in a dynamic industry, this role as a Customer Service Administrator provides the opportunity to engage with a diverse customer base while contributing to a high-performing team dedicated to exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnsons Workwear. Understand their values, services, and customer base. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or resolve issues quickly. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with customer accounts and any relevant software you've used. If you've got examples of how you've improved customer satisfaction or streamlined processes, share those stories!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Administrator position.
We think you need these skills to ace Customer Service Administrator in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Customer Service Administrator role. We want to see how your skills can help us maintain those strong customer relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our commitment to high standards. Let us know what makes you the perfect fit!
Showcase Your Communication Skills:As a Customer Service Administrator, communication is key. In your application, demonstrate your ability to handle enquiries and resolve issues effectively. We love seeing examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with Johnsons Workwear!
How to prepare for a job interview at Johnsons Workwear
✨Know the Company Inside Out
Before your interview, take some time to research Johnsons Workwear. Understand their services, values, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Service Administrator, you'll be handling various customer enquiries. Think of common scenarios you might face and prepare your responses. Practising how to resolve issues or handle difficult customers can give you a real edge during the interview.
✨Showcase Your Organisational Skills
This role requires maintaining accurate records and managing customer accounts. Be ready to discuss your organisational strategies and any tools you use to keep track of tasks. Sharing specific examples from past experiences can really highlight your capabilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're thinking ahead and are genuinely interested in contributing to the team.
