We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment., As a Customer Service Administrator, you will support the effective day-to-day management of customer accounts and play an important role in maintaining strong customer relationships.
- Handling customer calls in line with agreed schedules and service standards
- Processing documentation accurately and maintaining files and records in accordance with company procedures
- Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
- Actioning messages and customer requests promptly and accurately
- Working closely with and providing administrative support to the Customer Service Executives
- Undertaking ad-hoc duties as required to support the wider team
Johnsons Workwear is one of the UK's leading providers of textile service solutions, supplying thousands of customers across a wide range of industries - including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.
Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.
We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities.
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Customer Service Administrator in Farnworth employer: Johnsons Workwear Ltd
Johnsons Workwear Ltd is an excellent employer that prioritises employee well-being and career development in the vibrant location of Stretton Baskerville. With a strong focus on quality and efficiency, the company offers a supportive work culture, comprehensive benefits including wellness programmes and pension schemes, and ample opportunities for training and advancement, making it a rewarding place to build your career.
