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- Tasks: Be the friendly voice for customers, resolving queries and ensuring top-notch service.
- Company: Join Johnsons Workwear, a leading textile service provider in the UK.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real difference by building strong customer relationships every day.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Be part of a team that values your development and success.
The predicted salary is between 25000 - 30000 £ per year.
We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment. As a Customer Service Administrator, you will support the effective day-to-day management of customer accounts and play an important role in maintaining strong customer relationships.
Responsibilities:
- Handling customer calls in line with agreed schedules and service standards
- Processing documentation accurately and maintaining files and records in accordance with company procedures
- Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
- Actioning messages and customer requests promptly and accurately
- Working closely with and providing administrative support to the Customer Service Executives
- Undertaking ad-hoc duties as required to support the wider team
Johnsons Workwear is one of the UK's leading providers of textile service solutions, supplying thousands of customers across a wide range of industries - including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector. We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities.
Customer Service Administrator in Exeter employer: Johnsons Workwear Ltd
Contact Detail:
Johnsons Workwear Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Exeter
✨Tip Number 1
Get to know the company! Research Johnsons Workwear and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll be the link between customers and the business. Role-play common customer scenarios with friends or family to build your confidence in handling enquiries and resolving issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our team at Johnsons Workwear. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Administrator in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your ability to maintain high standards of care.
Be Organised and Detail-Oriented: As a Customer Service Administrator, keeping accurate records is key. In your application, mention any tools or methods you use to stay organised and ensure accuracy in your work. This will show us that you understand the importance of detail in this role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. We love seeing candidates who take the initiative to align their skills and experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Johnsons Workwear Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Johnsons Workwear. Understand their services, customer base, and what sets them apart in the textile service solutions industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values and customer commitment.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to handle enquiries and resolve issues is crucial. Prepare examples from your past experiences where you've successfully managed customer interactions. Highlight how you maintained high standards of service and built strong relationships, as this will resonate well with the role's requirements.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about common customer service challenges and how you would address them. For instance, how would you handle an unhappy customer or a situation where you need to process documentation quickly? Practising these scenarios can help you respond confidently and effectively.
✨Demonstrate Your Organisational Skills
The role involves maintaining accurate records and managing customer accounts. Be prepared to discuss how you stay organised and ensure accuracy in your work. You might want to mention any tools or methods you use to keep track of tasks and deadlines, as this will show that you're ready to support the team efficiently.