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- Tasks: Install and service equipment while ensuring top-notch customer communication.
- Company: Join Johnsons Workwear, a leading textile service provider in the UK.
- Benefits: Enjoy career growth, supportive culture, and a chance to make a difference.
- Why this job: Be the vital link between customers and our business, enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities across various industries and a focus on employee development.
The predicted salary is between 25000 - 30000 £ per year.
We are currently seeking a Customer Service Co-ordinator to support the installation and servicing of company-owned equipment at customer sites and to act as a key link between customers and the business. This role combines hands-on, customer-facing activity with coordination and communication, ensuring service standards are met and customer relationships are maintained in line with our customer commitment.
Your responsibilities will include:
- Measuring and installing new customer accounts, renewals, and additions, including garment pre-fitting
- Servicing towel cabinets and other rental equipment in line with company standards
- Loading and unloading vehicles and placing items in designated areas at customer sites
- Carrying out stock checks as requested
- Building and maintaining positive working relationships with customers
- Identifying opportunities to expand the business and reporting these to management
- Liaising closely with the Customer Service department and supporting the wider team where required
- Undertaking ad-hoc duties as required to support operational and customer service needs
Johnsons Workwear is one of the UK's leading providers of textile service solutions, supplying thousands of customers across a wide range of industries - including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector. We are an employee-focused organisation, committed to developing our people and offering long-term career opportunities.
Customer Service Co-ordinator employer: Johnsons Workwear Ltd
Contact Detail:
Johnsons Workwear Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Get to know the company! Research Johnsons Workwear and understand their values, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Co-ordinator, you'll be the link between customers and the business. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the world of customer service with us.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Co-ordinator role. Highlight your relevant experience in customer service and any hands-on roles you've had, as this will show us you're a great fit for the position.
Showcase Your Communication Skills: Since this role involves a lot of coordination and communication, be sure to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully managed customer relationships in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention any experiences where you've had to solve problems or handle challenging situations with customers. This will help us see how you can maintain our high service standards.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Johnsons Workwear Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Johnsons Workwear. Understand their services, values, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Co-ordinator, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved issues, or improved service standards. Be ready to discuss how you can apply these skills in this role.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot or think on your feet. The interviewers will want to see how you approach challenges, especially in a hands-on role like this one. Share specific instances where your quick thinking made a difference.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the training process, or how success is measured in the role. It shows you're engaged and serious about the opportunity.