At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and ensuring top-notch service.
- Company: Join Johnsons Workwear, a leading textile service provider in the UK.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Be part of a team that values your development and success.
- Why this job: Make a real difference by building strong customer relationships every day.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
We are currently seeking a Customer Service Administrator to act as a key office‑based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment. As a Customer Service Administrator, you will support the effective day‑to‑day management of customer accounts and play an important role in maintaining strong customer relationships.
Your responsibilities will include:
- Handling customer calls in line with agreed schedules and service standards
- Processing documentation accurately and maintaining files and records in accordance with company procedures
- Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
- Actioning messages and customer requests promptly and accurately
- Working closely with and providing administrative support to the Customer Service Executives
- Undertaking ad‑hoc duties as required to support the wider team
Johnsons Workwear is one of the UK's leading providers of textile service solutions, supplying thousands of customers across a wide range of industries - including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments. Our customers range from large multinational organisations to independent family‑run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high‑performing provider within our sector. We are an employee‑focused organisation, committed to developing our people and creating long‑term career opportunities.
Customer Service Administrator employer: Johnsons Workwear Ltd
Johnsons Workwear is an exceptional employer, offering a supportive and dynamic work environment for Customer Service Administrators. With a strong commitment to employee development, we provide ample opportunities for career growth while fostering a culture of teamwork and high standards of customer care. Located in the heart of the UK, our company values its employees and recognises their contributions, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research Johnsons Workwear and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll be the link between customers and the business. Role-play common customer scenarios with friends or family to build your confidence and improve your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your relevant experience and how you can contribute to maintaining those high standards of customer care.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience and skills that align with our customer commitment and service standards.
Showcase Your Communication Skills:As a key link between customers and the business, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would handle customer enquiries effectively.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've resolved customer issues in the past. This will show us that you're ready to tackle challenges head-on in the role.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Johnsons Workwear Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand common issues customers face and how to resolve them effectively. This will show that you’re not just familiar with the role but also genuinely care about providing excellent service.
✨Demonstrate Your Communication Skills
During the interview, focus on showcasing your communication skills. Practice answering questions clearly and concisely, and be ready to provide examples of how you've successfully handled customer enquiries in the past. Remember, it’s all about making a connection!
✨Familiarise Yourself with the Company
Do some homework on Johnsons Workwear. Understand their services, customer base, and what sets them apart in the industry. This knowledge will help you tailor your answers and demonstrate your enthusiasm for the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you resolved customer issues or improved service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
