At a Glance
- Tasks: Lead operational delivery for removals and relocations, ensuring top-notch service and client satisfaction.
- Company: Join Johnson's, a leader in logistics and removals with a focus on excellence.
- Benefits: Enjoy a car allowance, career progression, pension, and death in service benefits.
- Other info: Dynamic environment with opportunities for growth and professional development.
- Why this job: Make a real impact in a senior role while developing your leadership skills.
- Qualifications: Experience in logistics or removals, strong leadership, and client management skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Johnson's, we are seeking an experienced, commercially focused Head of Delivery to lead the operational delivery of our Scottish region, ensuring excellent service across key accounts, day-to-day removals, commercial relocations, storage logistics, and project-based work. The successful candidate will be responsible for overseeing delivery from planning through to completion, ensuring operational efficiency, profitability, client satisfaction, and consistently high standards of service delivery. This is a senior leadership role suited to someone with strong experience in removals, relocation, logistics, facilities management, transport operations, or service delivery.
Delivery & Operational Management
- Oversee the planning, coordination, and successful delivery of removal services across domestic, commercial, key account, and project work.
- Manage daily and weekly delivery schedules, ensuring resources, vehicles, crews, and subcontractors are used effectively.
- Ensure jobs are delivered on time, within budget, and to agreed service standards.
- Work closely with move managers, sales, surveyors, warehouse teams, drivers, porters, and customer service teams.
- Resolve operational issues quickly and professionally, including delays, client concerns, access issues, damages, and resource challenges.
- Ensure consistent standards of presentation, communication, care, and professionalism across all delivery teams.
Key Account Management
- Act as the senior point of contact for key accounts, contract clients, corporate customers, facilities teams, and procurement contacts.
- Build and maintain strong long‑term client relationships, understanding service requirements and future opportunities.
- Attend client meetings, service reviews, site visits, and planning sessions.
- Monitor account performance, customer satisfaction, complaints, service issues, and agreed improvement actions.
- Identify opportunities to grow key accounts through additional services, repeat work, storage, specialist moves, and project support.
Project Delivery
- Oversee larger or more complex removal and relocation projects, including office moves, phased relocations, specialist moves, furniture moves, and storage projects.
- Ensure project plans, schedules, RAMS, staffing, vehicles, equipment, and client communications are in place.
- Coordinate internal teams and subcontractors to ensure project milestones are achieved.
- Monitor project costs, risks, client expectations, and operational performance.
- Lead project debriefs and implement lessons learned to improve future delivery.
Commercial Management
- Monitor job profitability, operational costs, margins, and resource efficiency.
- Support quotations, tenders, and major account proposals with operational input.
- Ensure additional works, waiting time, changes, delays, and variations are captured and charged where appropriate.
- Identify improvements that increase productivity, reduce waste, and improve service quality.
- Work with senior management to support growth, account retention, and overall business performance.
Leadership & Team Development
- Lead, motivate, and develop delivery, operations, and project teams.
- Set clear standards for performance, conduct, safety, communication, and customer service.
- Support recruitment, training, onboarding, and performance management.
- Promote a positive, professional, and safety‑focused culture across the business.
- Improve internal communication, briefing, debriefing, and handover processes.
Compliance & Health & Safety
- Ensure delivery activity complies with health & safety legislation, transport requirements, manual handling standards, and company policies.
- Maintain and review RAMS, vehicle checks, site documentation, incident records, and operational paperwork.
- Monitor compliance standards across daily operations, projects, subcontractors, and key account activity.
- Investigate incidents, damages, complaints, and near misses, ensuring corrective actions are completed.
Requirements
Essential
- Proven experience within removals, relocation, logistics, transport, workplace services, facilities management, or related industries.
- Strong operational delivery, service delivery, or project management experience.
- Experience managing key accounts, client relationships, or contract‑based service delivery.
- Excellent organisational, planning, and leadership skills.
- Ability to manage multiple jobs, projects, and priorities simultaneously.
- Experience managing teams, schedules, budgets, and operational performance.
- Strong client‑facing and communication skills.
- Commercial awareness, including job profitability, cost control, and resource utilisation.
- Good understanding of Health & Safety requirements.
- Full UK driving licence.
Desirable
- Experience in commercial relocations, office moves, or specialist removal projects.
- IOSH, NEBOSH, CPC, or relevant transport/logistics qualification.
- Prince2, PMP, or relevant project management qualification.
- Knowledge of storage operations, furniture installation, crate management, and subcontractor management.
- Experience using job management, scheduling, CRM.
Benefits
- Car Allowance
- Career progression within a growing business
- Death in Service Benefits
- Company Pension
Head of Delivery employer: Johnsons UK Services Ltd
At Johnson's, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Scotland. Our commitment to employee growth is evident through career progression opportunities and comprehensive training, while our supportive culture fosters teamwork and innovation. With competitive benefits such as a car allowance and a company pension, we ensure that our team members are well-equipped and motivated to deliver outstanding service across our diverse range of operations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delivery
✨Tip Number 1
Network like a pro! Get out there and connect with people in the removals and logistics industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Johnson's and understanding their operations. Know their key accounts and recent projects. This will help you tailor your responses and show that you're genuinely interested in the role of Head of Delivery.
✨Tip Number 3
Practice your delivery skills! Whether it’s discussing your past experiences or explaining how you’d handle operational challenges, being clear and confident is key. Consider mock interviews with friends or mentors to sharpen your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Head of Delivery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Delivery role. Highlight your experience in removals, logistics, and project management, and don’t forget to showcase your leadership skills. We want to see how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention specific experiences that relate to operational delivery and client management, and show us your passion for the industry.
Showcase Your Achievements:When detailing your work history, focus on achievements rather than just responsibilities. Use numbers and examples to demonstrate how you’ve improved efficiency, client satisfaction, or profitability in past roles. We love seeing results!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Johnson's!
How to prepare for a job interview at Johnsons UK Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of removals, logistics, and project management. Be ready to discuss specific examples from your past experience that demonstrate your operational delivery skills and how you've successfully managed key accounts.
✨Showcase Your Leadership Skills
As a Head of Delivery, you'll need to lead teams effectively. Prepare to share your leadership style and how you've motivated teams in the past. Think about times when you've resolved conflicts or improved team performance and be ready to discuss these scenarios.
✨Understand the Company Culture
Research Johnson's and their approach to service delivery. Familiarise yourself with their values and how they operate within the Scottish region. This will help you align your answers with what they’re looking for and show that you're genuinely interested in the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current projects, challenges they face in the Scottish region, or how they measure success in this role. It shows you're engaged and thinking critically about the position.
