At a Glance
- Tasks: Lead operational delivery for removals and relocations, ensuring top-notch service and client satisfaction.
- Company: Join Johnson's, a leader in logistics and removals with a strong focus on teamwork.
- Benefits: Enjoy a car allowance, career progression, pension, and death in service benefits.
- Other info: Be part of an inclusive culture that values training and development.
- Why this job: Make a real impact in a dynamic role while developing your leadership skills.
- Qualifications: Experience in logistics or removals, strong leadership, and excellent communication skills.
The predicted salary is between 56700 - 69300 £ per year.
At Johnson's, we are seeking an experienced, commercially focused Head of Delivery to lead the operational delivery of our Scottish region, ensuring excellent service across key accounts, day-to-day removals, commercial relocations, storage logistics, and project-based work.
The successful candidate will be responsible for overseeing delivery from planning through to completion, ensuring operational efficiency, profitability, client satisfaction, and consistently high standards of service delivery.
This is a senior leadership role suited to someone with strong experience in removals, relocation, logistics, facilities management, transport operations, or service delivery.
Key Responsibilities
Delivery & Operational Management
- Oversee the planning, coordination, and successful delivery of removal services across domestic, commercial, key account, and project work.
- Manage daily and weekly delivery schedules, ensuring resources, vehicles, crews, and subcontractors are used effectively.
- Ensure jobs are delivered on time, within budget, and to agreed service standards.
- Work closely with move managers, sales, surveyors, warehouse teams, drivers, porters, and customer service teams.
- Resolve operational issues quickly and professionally, including delays, client concerns, access issues, damages, and resource challenges.
- Ensure consistent standards of presentation, communication, care, and professionalism across all delivery teams.
Key Account Management
- Act as the senior point of contact for key accounts, contract clients, corporate customers, facilities teams, and procurement contacts.
- Build and maintain strong long-term client relationships, understanding service requirements and future opportunities.
- Attend client meetings, service reviews, site visits, and planning sessions.
- Monitor account performance, customer satisfaction, complaints, service issues, and agreed improvement actions.
- Identify opportunities to grow key accounts through additional services, repeat work, storage, specialist moves, and project support.
Project Delivery
- Oversee larger or more complex removal and relocation projects, including office moves, phased relocations, specialist moves, furniture moves, and storage projects.
- Ensure project plans, schedules, RAMS, staffing, vehicles, equipment, and client communications are in place.
- Coordinate internal teams and subcontractors to ensure project milestones are achieved.
- Monitor project costs, risks, client expectations, and operational performance.
- Lead project debriefs and implement lessons learned to improve future delivery.
Commercial Management
- Monitor job profitability, operational costs, margins, and resource efficiency.
- Support quotations, tenders, and major account proposals with operational input.
- Ensure additional works, waiting time, changes, delays, and variations are captured and charged where appropriate.
- Identify improvements that increase productivity, reduce waste, and improve service quality.
- Work with senior management to support growth, account retention, and overall business performance.
Leadership & Team Development
- Lead, motivate, and develop delivery, operations, and project teams.
- Set clear standards for performance, conduct, safety, communication, and customer service.
- Support recruitment, training, onboarding, and performance management.
- Promote a positive, professional, and safety-focused culture across the business.
- Improve internal communication, briefing, debriefing, and handover processes.
Compliance & Health & Safety
- Ensure delivery activity complies with health & safety legislation, transport requirements, manual handling standards, and company policies.
- Maintain and review RAMS, vehicle checks, site documentation, incident records, and operational paperwork.
- Monitor compliance standards across daily operations, projects, subcontractors, and key account activity.
- Investigate incidents, damages, complaints, and near misses, ensuring corrective actions are completed.
Equal Opportunity Statement:
All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other status protected by law.
We have a long heritage of being an inclusive employer which provides training and development in a positive learning environment.
Requirements
Essential
- Proven experience within removals, relocation, logistics, transport, workplace services, facilities management, or related industries.
- Strong operational delivery, service delivery, or project management experience.
- Experience managing key accounts, client relationships, or contract-based service delivery.
- Excellent organisational, planning, and leadership skills.
- Ability to manage multiple jobs, projects, and priorities simultaneously.
- Experience managing teams, schedules, budgets, and operational performance.
- Strong client-facing and communication skills.
- Commercial awareness, including job profitability, cost control, and resource utilisation.
- Good understanding of Health & Safety requirements.
- Full UK driving licence.
Desirable
- Experience in commercial relocations, office moves, or specialist removal projects.
- IOSH, NEBOSH, CPC, or relevant transport/logistics qualification.
- Prince2, PMP, or relevant project management qualification.
- Knowledge of storage operations, furniture installation, crate management, and subcontractor management.
- Experience using job management, scheduling, CRM
Benefits
- Car Allowance
- Career progression within a growing business
- Death in Service Benefits
- Company Pension
Head of Delivery in Edinburgh employer: Johnsons UK Services Limited
At Johnson's, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and clear career progression paths, ensuring that our team members thrive in their roles. Located in the heart of Scotland, we provide a supportive environment where innovation and excellence in service delivery are celebrated, making us a top choice for those seeking meaningful and rewarding employment.
Contact Details:
Johnsons UK Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delivery in Edinburgh
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We think you need these skills to ace Head of Delivery in Edinburgh
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Johnsons UK Services Limited:This is your chance to really connect with the team at Johnsons UK Services Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Johnsons UK Services Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Johnsons UK Services Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Johnsons UK Services Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Johnsons UK Services Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
