At a Glance
- Tasks: Oversee operations across various branches and provide excellent customer service.
- Company: Join Johnson’s Dry Cleaners, part of the Timpson Group, a trusted high street retailer.
- Benefits: Enjoy competitive pay, uncapped bonuses, free holiday homes, and discounts for friends and family.
- Other info: Flexible working hours with regular social events and ongoing skills training.
- Why this job: Embrace a rewarding career with opportunities for growth and a positive work environment.
- Qualifications: Great communication skills, customer service experience, and a full driver's license are essential.
The predicted salary is between 27040 - 27872 £ per year.
Are you ready to embark on a rewarding new career? If you’ve spent time in retail or hospitality and are looking for a new adventure, we have an exciting opportunity for you! Join Johnson’s Dry Cleaners' family, part of the Timpson Group, a renowned high street service retailer. We seek enthusiastic individuals with excellent customer service skills who are ready to embrace something different and rewarding.
This role requires coverage between various branches in the surrounding areas. A full driver's license and mode of transport are essential. Traveling expenses are also paid.
Position: Mobile Manager
Location: NORTHAMPTON
The successful candidate will cover managers' holidays and days off. Locations you could travel to include Milton Keynes, Peterborough, Leicester, Coventry, Oxford, Banbury, Rugby, Bedford, and Birmingham.
Job Type: Permanent
Pay: Starting at £27,040 per annum, increasing to £27,872 per annum following a successful trial period. You also have the opportunity to earn an uncapped weekly bonus.
Hours: 40 hours over 5 days, including weekends, with some overtime available when trained.
Job Description: Your day-to-day responsibilities will be to oversee operations in various branches and to provide a relief service to any branch within your area in the event of a colleague’s absence. To ensure the correct policies and procedures are complied with in line with the company strategy to ensure an excellent service is provided to the customers and promote a positive working environment for the colleagues, with correct training and assessment. As a mobile manager, you will be required to operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first-class service to its customers. You will be required to work closely with Area Managers and Area Development Managers to ensure the effective running of the area. As part of your job role, you will be expected to complete an act of kindness for customers or colleagues every day.
What We Offer: Taking care of our colleagues is our top priority. Every year, we measure our “happiness index” to understand how our team feels and how we can improve. Benefits include:
- Free holiday homes
- Achievable uncapped bonuses
- Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
- An extra day off for your birthday
- Paid day off for a child’s first day at school
- Annual salary reviews
- Regular social events
- £1000 weekly lottery draws
- Excellent promotion prospects
- Ongoing skills training
- £100 bonus when you get married
- Mental health support, including free flu jabs and a 24-hour helpline
- … and more!
Who We’re Looking For: We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed. Excellent organisational skills and ability to plan effectively highlighting the ability to prioritise accordingly. Excellent customer service skills. Effective time management skills. Excellent written and verbal communication skills. Team player/leader. Ability to work unsupervised. Analytical and problem-solving skills. Clearly demonstrate the ability to prioritise. Demonstrate team spirit and provide motivation among staff and the field team. Set standards by leading by example. Clearly demonstrate and communicate plans and objectives in meetings.
Who We Are: Johnsons Cleaners has been caring for your clothes for over 200 years, founded in 1817 by the Johnsons Brothers in Liverpool as a silk dyeing business. Today, we are known for our high-quality laundry and dry cleaning services, friendly customer care, and attention to detail. In addition to laundry, we also offer clothing repairs, passport photos, carpet cleaning, and more! At Johnsons, we celebrate diversity and welcome applicants from all backgrounds, including ex-offenders. We look forward to meeting you!
Mobile Branch Manager in Northampton employer: JOHNSONS THE CLEANERS
JOHNSONS THE CLEANERS is an exceptional employer, offering a dynamic work culture that values teamwork and customer service excellence. With competitive salaries and the potential for uncapped bonuses, employees are encouraged to grow and thrive within the company while contributing to a legacy of over 200 years in quality care. Working in Tunbridge Wells provides a unique opportunity to engage with the community and make a meaningful impact across various local stores.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Branch Manager in Northampton
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like JOHNSONS THE CLEANERS.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at JOHNSONS THE CLEANERS.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like JOHNSONS THE CLEANERS that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to JOHNSONS THE CLEANERS, make sure they see your passion for helping others!
We think you need these skills to ace Mobile Branch Manager in Northampton
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at JOHNSONS THE CLEANERS, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at JOHNSONS THE CLEANERS. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at JOHNSONS THE CLEANERS.
How to prepare for a job interview at JOHNSONS THE CLEANERS
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show JOHNSONS THE CLEANERS that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at JOHNSONS THE CLEANERS and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
