At a Glance
- Tasks: Manage a vibrant dry cleaning branch and ensure top-notch customer service.
- Company: Join Johnson’s Dry Cleaners, part of the Timpson Group, a trusted high street retailer.
- Benefits: Earn competitive pay, uncapped bonuses, and enjoy fantastic perks like free holidays!
- Other info: Flexible hours, excellent promotion prospects, and a fun work environment await you!
- Why this job: Be part of a supportive team that values kindness and personal growth.
- Qualifications: Retail or hospitality experience with strong customer service skills.
The predicted salary is between 12.75 - 12.75 £ per hour.
Are you ready to embark on a rewarding new career? If you’ve spent time in retail or hospitality and are looking for a new adventure, we have an exciting opportunity for you! Join Johnson’s Dry Cleaners' family, part of the Timpson Group, a renowned high street service retailer. We seek enthusiastic individuals with excellent customer service skills who are ready to embrace something different and rewarding.
This role requires coverage between various branches in the surrounding areas. A full driver's license and mode of transport are essential.
Position: Branch Manager
Location: Berkhamsted
Job Type: Permanent Full Time
Pay: Starting at £12.75 per hour, increasing to £13.00 per hour following a successful trial period. You also have the opportunity to earn an uncapped weekly bonus.
Hours: 40 hours over 5 days, including weekends, with some overtime available when trained.
Job Description: Your day-to-day responsibilities will be to effectively manage the Dry Cleaning branch. To ensure the correct policies and procedures are complied with in line with company strategy, to ensure an excellent service is provided to the customer and receiver branches and promote a positive working environment for all branch colleagues. As a manager, you should always be looking to maximise both the sales and the profitability of your branch whilst maintaining high branch standards. You will be required to operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first-class service to its customers. You will be required to work closely with Area Managers and Area Development Managers to ensure the effective running of the area. As part of your job role, you will be expected to complete an act of kindness for customers or colleagues every day.
What We Offer: Taking care of our colleagues is our top priority. Every year, we measure our “happiness index” to understand how our team feels and how we can improve. In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:
- Free holiday homes
- Achievable uncapped bonuses
- Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
- An extra day off for your birthday
- Paid day off for a child’s first day at school
- Annual salary reviews
- Regular social events
- £1000 weekly lottery draws
- Excellent promotion prospects
- Ongoing skills training
- £100 bonus when you get married
- Mental health support, including free flu jabs and a 24-hour helpline
- … and more!
Who We’re Looking For: We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed. Excellent organisational skills and ability to plan effectively, highlighting the ability to prioritise accordingly. Excellent customer service skills. Effective time management skills. Excellent written and verbal communication skills. Team player/leader. Ability to work unsupervised. Analytical and problem-solving skills. Clearly demonstrate the ability to prioritise. Demonstrate team spirit and provide motivation among staff and the field team. Set standards by leading by example. Clearly demonstrate and communicate plans and objectives in meetings.
Who We Are: Johnsons Cleaners has been caring for your clothes for over 200 years, founded in 1817 by the Johnsons Brothers in Liverpool as a silk dyeing business. Today, we are known for our high-quality laundry and dry cleaning services, friendly customer care, and attention to detail. In addition to laundry, we also offer clothing repairs, passport photos, carpet cleaning, and more! At Johnsons, we celebrate diversity and welcome applicants from all backgrounds, including ex-offenders.
Branch Manager in England employer: JOHNSONS THE CLEANERS
At Johnson’s Dry Cleaners, part of the Timpson Group, we pride ourselves on being an exceptional employer that prioritises the well-being and happiness of our team. With a vibrant work culture that encourages personal growth and development, we offer competitive pay, uncapped bonuses, and unique benefits such as free holiday homes and mental health support. Join us in Berkhamsted, where your contributions will be valued, and you will have the opportunity to make a meaningful impact while enjoying a rewarding career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in England
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like JOHNSONS THE CLEANERS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like JOHNSONS THE CLEANERS!
We think you need these skills to ace Branch Manager in England
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at JOHNSONS THE CLEANERS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at JOHNSONS THE CLEANERS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show JOHNSONS THE CLEANERS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at JOHNSONS THE CLEANERS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
