At a Glance
- Tasks: Manage a dynamic dry cleaning branch and ensure excellent customer service.
- Company: Join Johnson's Dry Cleaners, part of the Timpson Group, a trusted high street retailer.
- Benefits: Earn competitive pay, uncapped bonuses, and enjoy fantastic perks like free holidays and discounts.
- Other info: Enjoy regular social events, mental health support, and a focus on colleague happiness.
- Why this job: Embrace a rewarding career with opportunities for growth and a positive work environment.
- Qualifications: Looking for friendly, confident individuals with great communication and organisational skills.
The predicted salary is between 27040 - 28000 £ per year.
Johnson's Dry Cleaners, part of the Timpson Group, is seeking enthusiastic individuals with excellent customer service skills who are ready to embrace something different and rewarding. This role requires coverage between various branches in the surrounding areas. A full driver's license and mode of transport are essential.
Location: Durham
Job Type: Permanent / Full Time
Pay: Starting at £13.00 per hour, with the opportunity to earn an uncapped weekly bonus.
Hours: 40 hours over 5 days, including weekends, with some overtime available when trained.
Job Description: Your day-to-day responsibilities will include effectively managing the Dry Cleaning branch, ensuring compliance with company policies and procedures, providing excellent service to customers and receiver branches, and promoting a positive working environment for all branch colleagues. You should always be looking to maximise both sales and profitability while maintaining high branch standards. Flexibility across a broad range of activities is required to support the company's need to adapt to change and provide first-class service. You will work closely with Area Managers and Area Development Managers to ensure the effective running of the area. As part of your role, you will be expected to complete an act of kindness for customers or colleagues every day.
What We Offer: Taking care of our colleagues is our top priority. Every year, we measure our happiness index to understand how our team feels and how we can improve. In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:
- Free holiday homes
- Achievable uncapped bonuses
- Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
- An extra day off for your birthday
- Paid day off for a child's first day at school
- Annual salary reviews
- Regular social events
- £1000 weekly lottery draws
- Excellent promotion prospects
- Ongoing skills training
- £100 bonus when you get married
- Mental health support, including free flu jabs and a 24-hour helpline
- and more!
Who We're Looking For: We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed. Skills required include:
- Excellent organisational skills and ability to plan effectively
- Excellent customer service skills
- Effective time management skills
- Excellent written and verbal communication skills
- Team player/leader
- Ability to work unsupervised
- Analytical and problem-solving skills
- Ability to prioritise
- Demonstrate team spirit and provide motivation among staff
- Set standards by leading by example
- Clearly communicate plans and objectives in meetings
Who We Are: Johnsons Cleaners has been caring for your clothes for over 200 years, founded in 1817 by the Johnsons Brothers in Liverpool as a silk dyeing business. Today, we are known for our high-quality laundry and dry cleaning services, friendly customer care, and attention to detail. In addition to laundry, we also offer clothing repairs, passport photos, carpet cleaning, and more! At Johnsons, we celebrate diversity and welcome applicants from all backgrounds, including ex-offenders.
Next Steps: Click the button below to apply. We look forward to meeting you!
Branch Manager in Durham employer: JOHNSONS THE CLEANERS
At Johnson's Dry Cleaners, part of the Timpson Group, we pride ourselves on being an exceptional employer that prioritises the well-being and happiness of our team. With a vibrant work culture that encourages personal growth, we offer competitive pay, uncapped bonuses, and unique benefits such as free holiday homes and extra days off for special occasions. Join us in Durham, where you'll not only manage a branch but also be part of a supportive family that values kindness and community.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Durham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnson's Dry Cleaners and the Timpson Group. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Show off your personality! They value character over qualifications, so let your enthusiasm shine through. Share stories that highlight your customer service skills and how you've made a positive impact in previous roles.
✨Tip Number 3
Prepare for situational questions! Think about times when you've had to solve problems or lead a team. Be ready to discuss how you prioritise tasks and manage time effectively, as these are key skills for a Branch Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Branch Manager in Durham
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you tick, especially if you've got experience in retail or hospitality.
Tailor Your Application:Make sure to customise your application for the Branch Manager role. Highlight your customer service skills and any relevant experience that aligns with our values at Johnson's Dry Cleaners. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. This helps us quickly see why you’d be a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Johnson's Dry Cleaners family. We can't wait to hear from you!
How to prepare for a job interview at JOHNSONS THE CLEANERS
✨Know Your Stuff
Before the interview, make sure you understand Johnson's Dry Cleaners and the Timpson Group. Familiarise yourself with their services, values, and what makes them stand out in the industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Branch Manager, excellent customer service is key. Prepare examples from your past experiences in retail or hospitality where you went above and beyond for customers. Highlight how you can create a positive environment for both customers and colleagues.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or taken initiative. Be ready to discuss how you motivate others, manage conflicts, and set standards by leading by example. This will resonate well with the interviewers looking for a strong leader.
✨Be Ready for Flexibility
The role requires adaptability across various branches and tasks. Prepare to discuss how you've handled change in previous roles and your approach to managing multiple responsibilities. This will show that you're ready to embrace the dynamic nature of the job.
