National Account Manager

The Company:Johnsons Hotel Linen, who specialise in supplying the corporate 4-star market and the budget hotel sector is seeking a talented individual to take on the role of National Account Manager in a busy and challenging environment. This is very much a hands-on role, in which you will provide vital support to the business and contribute with the smooth running of the organisation in a small team.We are looking for a highly versatile professional, to work within a fast-paced environment to join our National Accounts team. The ideal candidate will possess excellent people, planning and organisational skills.

They need to be self-motivated and be a driven individual. Responsibilities will include retention and growth of our existing clients, building relationships, reviewing, renewing contracts and price negotiations. The candidate must be flexible as there will be a need to travel and work nationally as required.

Mainly the London area.Benefits:SAYE schemePensionFree Life AssuranceEAPLong Service Awards24/7 GP HelplineDiscounted gym membershipThorough onboarding training and induction programmeDeliver the appropriate training to enable you to do your job to the very best of your abilityApprenticeship programs LGV, Textile Care Operative, Team Leading, Management and Customer ServiceReferral schemesHealth4All SchemeExtra Mile AwardsBaby BoxesRole and Responsibilities:Reporting to the Senior Account Director, you are required to: -Represent the Company positively whilst visiting our client hotels, building great relationships along the way.Good customer service and administration skills,Supporting the Senior Account Director in looking after client accounts, covering monthly, quarterly, and annual review meetings.Retain and grow our national client portfolio.Negotiate pricing and renewal of contracts.Undertake account management in conjunction with the Senior Account Director for the Hotel Linen Customers. which may include individual and group Hotels on a regular and systematic basis, to include accurate reporting of issues, preparation of a monthly report, coordination of group activities to General Managers and site Directors.Provide day-to-day enquiry handling and full customer support for all customers allocated to your area of responsibility.Train new customers and Account Managers in our system of service, help with installation of new linen and general enquiry handling.liaise with account management team activities and issues.Attend service review meetings with customers and internally.Arrange customer visits to the Hotel Linen production facilities.Manage customer account closures.Draft price lists and proposals for potential customers.Ensure all proposals meet the companys strategy and objectives, seeking guidance as required.Assist with the drafting of all new customer contracts, as required.Submit a weekly report of movements.Submit a month report of outcomes and proposed future activity.Reporting any service or quality issues to the General Managers and others, as directed.Fulfil other reasonable tasks as may be required from time to time for the general benefit of the business.This role also includes overseeing of Area Service managers for selective sites and is an exciting opportunity to join us in providing a world class service to our customers.Job Type : Full-timeSchedule :Monday to FridayWeekend availabilityTPBN1_UKTJ