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- Tasks: Join a dynamic team to support customer service and ensure smooth operations.
- Company: Johnsons Hotel Linen, a leader in the hotel supply industry.
- Benefits: Enjoy perks like a pension scheme, life assurance, and discounted gym memberships.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication, numeracy, and IT skills are essential.
- Other info: Flexible working hours with opportunities for training and career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a highly versatile, professional, self-motivated and driven individual, who will be working as part of a small customer service team helping to support the smooth running of our Bonnyrigg site. Working within a fast-paced environment, the ideal candidate will possess excellent communication, customer service and organisational skills. They must demonstrate flexibility with a hands-on approach and willingness to accept a variety of tasks.
The role will involve:
- Answering all incoming telephone calls and emails.
- Keying in customer requirements for deliveries.
- Arranging transportation of any necessary emergency deliveries.
- Assisting all visitors.
- Ensuring delivery paperwork is in place where appropriate.
- Outbound calling to customers.
- Resolving customer queries.
- Logging all customer contact.
- Ensuring excellent communication with the external service team.
- Keeping accurate records for customer requests and responding to queries in a timely manner.
- Developing comprehensive knowledge on the customer service system and the portal, providing both colleagues and customers with advice and support.
- Adhering to strict confidentiality standards with regards to all Company financial and salary matters.
- Developing strong relationships with key customer contacts.
- Taking ownership of customer issues, resolving and feeding back to the customer.
- Ensuring full compliance with the relevant Health & Safety legislation.
- Maintaining a clean and tidy workspace and ensuring equipment is in good working order.
- Attending training courses as required.
- Fostering and maintaining good working relations throughout the Company.
- Other ad hoc duties as required.
The successful candidate will be required to work 5 days per week, which will include occasional Saturday working (No Sunday working). You must enjoy working as part of a team and will be able to demonstrate excellent communication skills gained within a customer service environment. Good numeracy and Excel skills are a must for this role, as are IT literacy in Word and Excel and an aptitude for learning new IT systems.
Benefits:
- SAYE scheme
- Company pension
- Free Life Assurance
- EAP, 24/7 GP Helpline, Health4all Scheme
- Discounted gym membership
- Wedding civil partnership leave
- Extra mile awards
- Long service awards
- Baby boxes
- Thorough onboarding training and induction program
- Delivering the appropriate training to enable you to do your job to the very best of your ability
- Apprenticeship programs LGV, Textile Care Operative, Team Leading, Management and Customer Service
- Free onsite parking at most sites
Johnsons Hotel Linen is a Disability Confident Employer. No agencies please.
Customer Service Administrator in Bonnyrigg employer: Johnsons Hotel Linen
Contact Detail:
Johnsons Hotel Linen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Bonnyrigg
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnsons Hotel Linen. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and resolving issues during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous experience in customer service. Highlight specific examples where you demonstrated excellent communication and organisational skills, as these are key for the Customer Service Administrator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Administrator in Bonnyrigg
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your communication skills and any relevant experience in customer service, as we want to see how you can fit into our team.
Showcase Your Skills: Don’t forget to mention your organisational skills and IT literacy, especially with Word and Excel. We’re looking for someone who can handle a fast-paced environment, so give us examples of how you've managed similar situations before.
Be Personable: Since this role involves a lot of interaction with customers and colleagues, let your personality shine through! Use a friendly tone in your application to show us that you’re approachable and ready to build strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Johnsons Hotel Linen
✨Know the Company Inside Out
Before your interview, take some time to research Johnsons Hotel Linen. Understand their services, values, and the specific role of a Customer Service Administrator. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Prepare examples from your past experiences where you successfully resolved customer queries or handled difficult situations. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Flexibility and Team Spirit
The job requires a hands-on approach and the ability to adapt to various tasks. Be ready to discuss times when you’ve taken on different roles or helped out colleagues. Highlighting your teamwork and flexibility will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.