Area Service Manager

Undertake account Management in conjunction with the National Accounts Team for group Customers and individual hotels in an allocated geographical region on a regular and systematic basis, to include accurate reporting of issues and preparation of a monthly report. Liaison with site Service Departments and General Managers as appropriate to customer, with regard coordination of Johnsons Hotel Linen customer activities. A full clean driving license is required for this role. Key Tasks: Support customers at key stakeholder and commercial operative level and attend service review meetings at customers head offices and in the field as required. Ensure in-person visits to Group hotels on a quarterly basis as a minimum. Ensure in-person visits to independent hotels on a biannual basis as a minimum. Provide day-to-day enquiry handling and full customer support for all customers allocated to your area of responsibility. To actively contribute to customer satisfaction and retention of business, as demonstrated by the outcomes of the Customer Satisfaction Survey per plant and overall. Liaise regularly with Johnsons Hotel Linen service offices, transport and production teams to ensure correct service is provided …