At a Glance
- Tasks: Lead a dynamic team and manage daily operations at our busy dry cleaning branch.
- Company: Join Johnson's Dry Cleaners, part of the renowned Timpson Group.
- Benefits: Enjoy competitive pay, uncapped bonuses, and fantastic discounts for you and your loved ones.
- Other info: Experience excellent career growth, regular social events, and a supportive work environment.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Looking for friendly, confident individuals with great communication and organisational skills.
The predicted salary is between 27040 - 28000 £ per year.
Are you ready to embark on a rewarding new career? If you have experience in retail or hospitality and are looking for a new adventure, we have an exciting opportunity for you! Join Johnson's Dry Cleaners' family, part of the Timpson Group, a renowned high street service retailer. We seek enthusiastic individuals with excellent customer service skills who are ready to embrace something different and rewarding.
Position: Branch Manager
Location: Durham
Job Type: Permanent / Full Time
Pay: Starting at £13.00 per hour. You also have the opportunity to earn an uncapped weekly bonus.
Hours: 40 hours over 5 days, including weekends, with some overtime available when trained.
Job Description: Your day-to-day responsibilities will be to effectively manage the Dry Cleaning branch. Ensure the correct policies and procedures are complied with in line with company strategy, provide an excellent service to the customer and receiver branches, and promote a positive working environment for all branch colleagues. As a manager, you should always be looking to maximise both the sales and the profitability of your branch whilst maintaining high branch standards. Operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first‑class service to its customers. Work closely with Area Managers and Area Development Managers to ensure the effective running of the area. Complete an act of kindness for customers or colleagues every day.
What We Offer:
- Taking care of our colleagues is our top priority. Every year, we measure our happiness index to understand how our team feels and how we can improve.
- Free holiday homes
- Achievable uncapped bonuses
- Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
- An extra day off for your birthday
- Paid day off for a child’s first day at school
- Annual salary reviews
- Regular social events
- £1000 weekly lottery draws
- Excellent promotion prospects
- Ongoing skills training
- £100 bonus when you get married
- Mental health support, including free flu jabs and a 24‑hour helpline
Who We're Looking For: We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed. Excellent organisational skills and ability to plan effectively, prioritising accordingly. Excellent customer service skills. Effective time‑management skills. Excellent written and verbal communication skills. Team player / leader. Ability to work unsupervised. Analytical and problem‑solving skills. Clearly demonstrate the ability to prioritise. Demonstrate team spirit and provide motivation among staff and the field team. Set standards by leading by example. Clearly demonstrate and communicate plans and objectives in meetings.
Who We Are: Johnson's Cleaners has been caring for your clothes for over 200 years, founded in 1817 by the Johnsons Brothers in Liverpool as a silk dyeing business. Today, we are known for our high‑quality laundry and dry cleaning services, friendly customer care, and attention to detail. In addition to laundry, we also offer clothing repairs, passport photos, carpet cleaning, and more! At Johnsons, we celebrate diversity and welcome applicants from all backgrounds, including ex‑offenders.
Branch Manager in North East employer: Johnsons Cleaners UK Limited
At Johnson's Dry Cleaners, part of the Timpson Group, we pride ourselves on being an exceptional employer that prioritises the well-being and happiness of our team. Located in Durham, we offer a vibrant work culture with numerous benefits including uncapped bonuses, free holiday homes, and ongoing skills training, ensuring that our employees not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us to be part of a supportive family where your contributions are valued, and opportunities for growth are abundant.
Contact Details:
Johnsons Cleaners UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnson's Dry Cleaners and the Timpson Group. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since they’re looking for someone with excellent customer service abilities, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show your leadership potential! As a Branch Manager, you’ll need to lead by example. Think about how you can demonstrate your ability to motivate a team and manage effectively during your interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Johnson's Dry Cleaners site. It shows initiative and gives you a better chance to stand out in the hiring process.
We think you need these skills to ace Branch Manager in North East
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you unique. Remember, we value personality over qualifications!
Tailor Your Application:Make sure to customise your application for the Branch Manager role. Highlight your experience in retail or hospitality and how it relates to managing a team and providing excellent customer service. We love seeing how your skills fit with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Johnsons Cleaners UK Limited
✨Know Your Stuff
Before the interview, make sure you understand Johnson's Dry Cleaners and the Timpson Group. Familiarise yourself with their services, values, and what makes them stand out in the retail sector. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
As a Branch Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to create a positive environment for both customers and colleagues during the interview.
✨Be Ready to Lead
Leadership is crucial for this role. Be prepared to discuss your leadership style and how you motivate a team. Think of specific instances where you've successfully led a team or resolved conflicts, as this will showcase your ability to manage effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. You might ask about their approach to staff development or how they measure success in the branch.
