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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings at our Volkswagen dealership.
- Company: Join Johnsons Cars, a leading independent automotive retail group in the UK.
- Benefits: Enjoy a competitive salary, bonus, 31 days holiday, and staff discounts.
- Other info: Fast-paced environment with a focus on personal and professional growth.
- Why this job: Be part of a supportive team with genuine opportunities for career progression.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
The predicted salary is between 28000 - 34000 £ per year.
At Johnsons Cars, we don’t just sell vehicles; we create exceptional customer experiences. As one of the UK’s leading independent automotive retail groups, with over 50 award‑winning dealerships nationwide, we represent 15 globally recognised brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, and Honda. We’re looking for an experienced Service Advisor to join our Volkswagen dealership in Sutton Coldfield.
Why Join Johnsons Cars?
- £28,000 basic salary + £6,000 bonus
- 31 days holiday, rising to 33 with service
- Birthday off - an extra paid day to celebrate
- Company pension scheme
- Staff discounts on vehicles, servicing, parts & labour
- Dentist on Demand access
- Industry leading training + clear career progression opportunities
What You’ll Be Doing
- Delivering exceptional customer service at every stage of the aftersales journey
- Booking in vehicles, scheduling work, and managing workshop diaries
- Providing accurate estimates for servicing and repairs, including timescales and costs
- Keeping customers fully informed with clear and timely updates
- Promoting additional products, services, parts, and accessories where appropriate
- Ensuring all customer expectations are met and exceeded
What We’re Looking For
- Previous experience as a Service Advisor within the automotive industry (essential)
- Strong communication skills, both face-to-face and over the phone
- A target‑driven mindset with the ability to maximise sales opportunities
- Excellent organisational skills and ability to work in a fast‑paced environment
- A professional, customer‑focused approach
- Full UK driving licence
You’ll be joining a supportive, fast‑paced team where performance is recognised and rewarded, with genuine opportunities to develop and progress your career. Apply now and take the next step in your automotive career with Johnsons Cars.
Service Advisor - Volkswagen in Sutton Coldfield employer: Johnsons Cars
Contact Detail:
Johnsons Cars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volkswagen in Sutton Coldfield
✨Tip Number 1
Get to know the company inside out! Research Johnsons Cars and their values, especially their commitment to exceptional customer experiences. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers effectively. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your target-driven mindset! Prepare examples from your past experience where you've maximised sales opportunities or exceeded customer expectations. This will demonstrate that you have what it takes to thrive in a fast-paced environment like Johnsons Cars.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Johnsons Cars family. Good luck!
We think you need these skills to ace Service Advisor - Volkswagen in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in the automotive industry and any relevant skills that match what we're looking for, like strong communication and organisational abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for delivering exceptional customer service and how you can contribute to our team at Johnsons Cars. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements too! If you've exceeded sales targets or received positive customer feedback, make sure to mention these successes to stand out from the crowd.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnsons Cars
✨Know Your Stuff
Before the interview, brush up on your knowledge of Volkswagen and the automotive industry. Familiarise yourself with their latest models, services, and any recent news. This shows your genuine interest and helps you stand out as a candidate who is passionate about the brand.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you can deliver outstanding service at Johnsons Cars.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your communication skills and ability to handle customer queries. Practice common scenarios, like explaining repair costs or managing a dissatisfied customer. This will help you feel more confident and prepared when it comes to showcasing your skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if Johnsons Cars is the right fit for you.