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- Tasks: Deliver exceptional customer service and manage vehicle bookings at our Volkswagen dealership.
- Company: Join Johnsons Cars, a leading independent automotive retail group in the UK.
- Benefits: Enjoy a competitive salary, bonus, 31 days holiday, and staff discounts.
- Other info: Fast-paced environment where performance is recognised and rewarded.
- Why this job: Be part of a supportive team with opportunities for career growth and development.
- Qualifications: Experience as a Service Advisor in the automotive industry and strong communication skills.
The predicted salary is between 28000 - 34000 £ per year.
At Johnsons Cars, we don’t just sell vehicles; we create exceptional customer experiences. As one of the UK’s leading independent automotive retail groups, with over 50 award‑winning dealerships nationwide, we represent 15 globally recognised brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, and Honda.
We’re looking for an experienced Service Advisor to join our Volkswagen dealership in Sutton Coldfield.
Why Join Johnsons Cars?
- £28,000 basic salary + £6,000 bonus
- 31 days holiday, rising to 33 with service
- Birthday off - an extra paid day to celebrate
- Company pension scheme
- Staff discounts on vehicles, servicing, parts & labour
- Dentist on Demand access
- Industry leading training + clear career progression opportunities
What You’ll Be Doing
- Delivering exceptional customer service at every stage of the aftersales journey
- Booking in vehicles, scheduling work, and managing workshop diaries
- Providing accurate estimates for servicing and repairs, including timescales and costs
- Keeping customers fully informed with clear and timely updates
- Promoting additional products, services, parts, and accessories where appropriate
- Ensuring all customer expectations are met and exceeded
What We’re Looking For
- Previous experience as a Service Advisor within the automotive industry (essential)
- Strong communication skills, both face-to-face and over the phone
- A target‑driven mindset with the ability to maximise sales opportunities
- Excellent organisational skills and ability to work in a fast‑paced environment
- A professional, customer‑focused approach
- Full UK driving licence
You’ll be joining a supportive, fast‑paced team where performance is recognised and rewarded, with genuine opportunities to develop and progress your career.
Apply now and take the next step in your automotive career with Johnsons Cars.
Service Advisor - Volkswagen employer: Johnsons Cars
Contact Detail:
Johnsons Cars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volkswagen
✨Tip Number 1
Get to know the company inside out! Research Johnsons Cars and their values, especially their commitment to exceptional customer experiences. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be clear and engaging with customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your target-driven mindset! Prepare examples from your past experience where you've maximised sales opportunities or exceeded customer expectations. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Johnsons Cars family.
We think you need these skills to ace Service Advisor - Volkswagen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in the automotive industry and any specific skills that match what we're looking for, like strong communication and organisational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to creating exceptional experiences at Johnsons Cars. Keep it friendly and professional!
Showcase Your Achievements: Don’t just list your duties from past jobs; instead, focus on your achievements. Did you exceed sales targets or improve customer satisfaction? We love to see numbers and results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at Johnsons Cars!
How to prepare for a job interview at Johnsons Cars
✨Know Your Stuff
Make sure you brush up on your knowledge of Volkswagen and the automotive industry. Familiarise yourself with their latest models, features, and any recent news. This will show that you're genuinely interested in the brand and can engage in meaningful conversations during the interview.
✨Customer Service Focus
Since the role is all about delivering exceptional customer experiences, prepare examples from your past work where you went above and beyond for a customer. Think about specific situations where you resolved issues or exceeded expectations, as this will highlight your customer-centric approach.
✨Practice Makes Perfect
Rehearse common interview questions related to service advising and sales. Questions like 'How do you handle difficult customers?' or 'Can you give an example of how you maximised a sales opportunity?' are likely to come up. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and respect the company’s culture. Plus, it’ll boost your confidence when you walk into the room.