Delivering exceptional customer service at every stage of the aftersales journey Booking in vehicles, scheduling work, and managing workshop diaries Providing accurate estimates for servicing and repairs, including timescales and costs Keeping customers fully informed with clear and timely updates Promoting additional products, services, parts, and accessories where appropriate Ensuring all customer expectations are met and exceeded Previous experience as a Service Advisor within the automotive industry (essential) Strong communication skills, both face-to-face and over the phone A target-driven mindset with the ability to maximise sales opportunities Excellent organisational skills and ability to work in a fast-paced environment A professional, customer-focused approach Full UK driving licence At Johnsons Cars, we don't just sell vehicles we create exceptional customer experiences. As one of the UK's leading independent automotive retail groups, with over 50 award-winning dealerships nationwide, we represent 15 globally recognised brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, and Honda., Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers. As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you'll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers. £30,000 basic salary (depending on experience) + £6,000 bonus 31 days holiday, rising to 33 with service Birthday off - an extra paid day to celebrate Company pension scheme Staff discounts on vehicles, servicing, parts
Service Advisor employer: Johnsons-Cars
At Brayleys Cars & Johnsons Cars, we pride ourselves on being an exceptional employer that values our people as our greatest strength. As part of one of the UK's top 10 automotive retail groups, you will enjoy a supportive and collaborative work environment, with ample opportunities for career development and progression within our evolving HR function. Join us to make a real impact while benefiting from enhanced holiday entitlement, staff discounts, and a commitment to creating an inclusive workplace where everyone can thrive.
