At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Johnsons Cars, a leading independent automotive retail group with 58 dealerships.
- Benefits: Enjoy a £28,000 salary, bonuses, 31 days holiday, and staff discounts.
- Other info: Join a culture of continuous growth and success while delivering outstanding service.
- Why this job: Be part of a supportive team with genuine career progression opportunities.
- Qualifications: Experience as a Service Advisor in the automotive industry is essential.
The predicted salary is between 28000 - 34000 € per year.
At Johnsons Cars, we don’t just sell vehicles; we create exceptional customer experiences. As one of the UK’s leading independent automotive retail groups, with over 50 award-winning dealerships nationwide, we represent 15 globally recognised brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, and Honda.
Why Join Johnsons Cars?
- £28,000 basic salary + £6,000 bonus
- 31 days holiday, rising to 33 with service
- Birthday off - an extra paid day to celebrate
- Company pension scheme
- Staff discounts on vehicles, servicing, parts & labour
- Dentist on Demand access
- Industry leading training + clear career progression opportunities
What You’ll Be Doing
- Delivering exceptional customer service at every stage of the aftersales journey
- Booking in vehicles, scheduling work, and managing workshop diaries
- Providing accurate estimates for servicing and repairs, including timescales and costs
- Keeping customers fully informed with clear and timely updates
- Promoting additional products, services, parts, and accessories where appropriate
- Ensuring all customer expectations are met and exceeded
What We’re Looking For
- Previous experience as a Service Advisor within the automotive industry (essential)
- Strong communication skills, both face-to-face and over the phone
- A target-driven mindset with the ability to maximise sales opportunities
- Excellent organisational skills and ability to work in a fast-paced environment
- A professional, customer-focused approach
- Full UK driving licence
You’ll be joining a supportive, fast-paced team where performance is recognised and rewarded, with genuine opportunities to develop and progress your career. Apply now and take the next step in your automotive career with Johnsons Cars.
Service Advisor - Hyundai in Redditch employer: Johnsons Cars
Johnsons Cars is an exceptional employer that prioritises both customer satisfaction and employee development. With a competitive salary, generous holiday allowance, and industry-leading training, employees are empowered to thrive in a supportive and fast-paced environment. Join us to be part of a dynamic team where your career growth is as valued as the outstanding service we provide to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Hyundai in Redditch
✨Tip Number 1
Get to know the company inside out! Research Johnsons Cars, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for delivering exceptional customer experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, it’s crucial to sound confident and approachable. Role-play with a friend or family member to nail those tricky questions and scenarios.
✨Tip Number 3
Show off your target-driven mindset! Prepare examples of how you've maximised sales opportunities in the past. Whether it’s upselling services or managing customer expectations, having real-life stories will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Johnsons Cars team. So, get clicking and take that next step in your automotive career!
We think you need these skills to ace Service Advisor - Hyundai in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in the automotive industry and any relevant skills that match what we're looking for. This shows us you’re serious about joining our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how your target-driven mindset can benefit Johnsons Cars. Keep it engaging and personal!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us. Let’s get started on your journey with Johnsons Cars!
How to prepare for a job interview at Johnsons Cars
✨Know Your Stuff
Before heading into the interview, make sure you brush up on your knowledge of Hyundai and Johnsons Cars. Familiarise yourself with their values, customer service approach, and any recent news about the company. This shows genuine interest and helps you connect your experience to their mission.
✨Showcase Your Experience
Since previous experience as a Service Advisor is essential, be ready to discuss specific examples from your past roles. Highlight situations where you delivered exceptional customer service or maximised sales opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Communication Skills
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with face-to-face and phone interactions, as these will be crucial in your new role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Consider asking about the team culture, training opportunities, or how success is measured in the role.
