At a Glance
- Tasks: Join our team to provide exceptional customer service in the automotive industry.
- Company: Johnsons Cars, a leader in creating memorable customer experiences.
- Benefits: Competitive salary, generous holiday, and industry-leading training opportunities.
- Other info: Flexible shifts and great career progression in a dynamic industry.
- Why this job: Kickstart your career with full training and a supportive team environment.
- Qualifications: Customer service experience preferred; no contact centre experience needed.
The predicted salary is between 25000 - 27700 € per year.
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers. We are looking for an Inbound and Outbound advisor to join our team at our contact centre located in Redditch. Previous contact centre experience not required (although would be beneficial). Full training will be provided. Customer service experience is preferred.
This role works Monday to Friday on one of the following shift patterns: Monday to Friday 8am to 5pm or Monday to Friday 08:30am to 17:30pm. Basic Salary of £25,000 and OTE of £27,700. Fixed Term contract until January 2027.
Role & Responsibilities:- Receiving/making telephone calls
- Secure bookings for service, MOT and/or repairs
- Be knowledgeable about the services available
- Deliver the very highest levels of customer service
- Excellent telephone manner
- Outgoing personality
- Motivated individual
- 31 days paid annual leave, increasing to 33 with longevity of service.
- Industry-leading product and manufacturer training.
- Internal training academy and partnership with Automotive Management trainers.
- Life Assurance
- Company Pension Scheme
- Enhanced Holiday entitlement
- Staff Discounts
- Johnsons Benefits Platform
- Optional benefits including healthcare cash plans.
Contact Centre Advisor - 9 Month FTC in Redditch employer: Johnsons Cars
Johnsons Cars is an exceptional employer that prioritises employee development and customer satisfaction in the automotive industry. Located in Redditch, our contact centre offers a supportive work culture with comprehensive training, generous annual leave, and a range of benefits including life assurance and staff discounts. Join us to be part of a team that values your growth and provides meaningful experiences for both employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor - 9 Month FTC in Redditch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnsons Cars. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound and outbound calls, grab a friend and do some mock calls. Focus on your tone, clarity, and how you handle different customer scenarios. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Show off your personality! Johnsons Cars is looking for an outgoing individual, so let your true self come through in your conversations. Share your enthusiasm for customer service and how you can create exceptional experiences for customers. Be memorable!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. Head over to our careers page and submit your application directly. It’s a great way to ensure your application gets noticed and shows your commitment to becoming part of the team.
We think you need these skills to ace Contact Centre Advisor - 9 Month FTC in Redditch
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your outgoing nature and enthusiasm for customer service.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any relevant experience, even if it’s not from a contact centre. We love seeing how your skills can translate into delivering exceptional customer experiences!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnsons Cars
✨Know Your Stuff
Before the interview, make sure you research Johnsons Cars and their services. Familiarise yourself with the automotive industry and be ready to discuss how you can contribute to creating exceptional customer experiences.
✨Show Off Your Customer Service Skills
Even if you don't have contact centre experience, highlight any customer service roles you've had. Prepare examples of how you've handled difficult situations or gone above and beyond for customers to demonstrate your outgoing personality.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with the format and ensure your telephone manner shines through.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the training process or what a typical day looks like for a Contact Centre Advisor at Johnsons Cars.
