At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Johnsons Cars, a leading independent automotive retailer with a focus on customer experience.
- Benefits: Earn a competitive salary, enjoy 31 days holiday, and access staff discounts.
- Other info: Enjoy industry-leading training and clear career progression opportunities.
- Why this job: Be part of a dynamic team that values your growth while delivering outstanding service.
- Qualifications: Previous experience as a Service Advisor and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Delivering exceptional customer service at every stage of the aftersales journey
- Booking in vehicles, scheduling work, and managing workshop diaries
- Providing accurate estimates for servicing and repairs, including timescales and costs
- Keeping customers fully informed with clear and timely updates
- Promoting additional products, services, parts, and accessories where appropriate
- Ensuring all customer expectations are met and exceeded
Previous experience as a Service Advisor within the automotive industry (essential) - Strong communication skills, both face-to-face and over the phone
- A target-driven mindset with the ability to maximise sales opportunities
- Excellent organisational skills and ability to work in a fast-paced environment
- A professional, customer-focused approach
- Full UK driving licence
At Johnsons Cars, we don't just sell vehicles we create exceptional customer experiences.
As one of the UK's leading independent automotive retail groups, with over 50 award-winning dealerships nationwide, we represent 15 globally recognised brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, and Honda., Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country.
Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.
As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business.
As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you'll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth.
At Johnsons your career is as important as the outstanding service we provide to our customers.
- £30,000 basic salary (depending on experience) + £6,000 bonus
- 31 days holiday, rising to 33 with service
- Birthday off - an extra paid day to celebrate
- Company pension scheme
- Staff discounts on vehicles, servicing, parts & labour
- Retail & lifestyle discounts via our benefits platform
- Dentist on Demand access Optional healthcare cash plans
- Industry leading training + clear career progression opportunities, Benefit 1
- Benefit 2
- Benefit 3
- Benefit 4
- The Values
- Innovation
- We are creative and fearless in our work.
- Accountability
- We take ownership of our work and lead from the front.
- Teamwork
- We collaborate widely and build supportive environments.
Life Assurance Company Pension Scheme Birthday Leave Enhanced Holiday entitlement Staff Discounts Johnsons Benefits Platform
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Service Advisor in Oxford employer: Johnsons-Cars
At Brayleys Cars & Johnsons Cars, we pride ourselves on being an exceptional employer that values our people as our greatest strength. As part of one of the UK's top 10 automotive retail groups, you will enjoy a supportive and collaborative work environment, with ample opportunities for career development and progression within our evolving HR function. Join us to make a real impact while benefiting from enhanced holiday entitlement, staff discounts, and a commitment to creating an inclusive workplace where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnsons-Cars. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnsons-Cars before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnsons-Cars:Your cover letter is your chance to shine! Tell us why you want to work at Johnsons-Cars specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnsons-Cars!
How to prepare for a job interview at Johnsons-Cars
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
