At a Glance
- Tasks: Support Motability customers with vehicle options and guide them through the Motability Scheme.
- Company: Join Johnsons Cars, a leading independent dealership group with over 50 award-winning sites.
- Benefits: Enjoy a company car, competitive salary, 31 days holiday, and staff discounts.
- Other info: Access industry-leading training and clear career progression opportunities.
- Why this job: Make a real difference in customers' lives while building lasting relationships.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 42500 - 57500 £ per year.
At Johnsons Cars, we don’t just help customers choose vehicles — we create exceptional customer experiences. As one of the UK’s leading independent franchise dealership groups, with over 50 award-winning sites nationwide, we represent 15 global brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, Honda and CUPRA.
We’re looking for a customer-focused Motability Specialist to join our Seat dealership in Liverpool.
Why Join Johnsons Cars?
- Company Car
- £22,500 basic salary + realistic OTE of £50,000
- 5-day working week (Monday–Sunday rota)
- 31 days holiday, rising to 33 with service
- Birthday off – an extra paid day to celebrate
- Company pension scheme
- Staff discounts on vehicles, servicing, parts & labour across all brands
- Dentist on Demand access
- Industry-leading training and clear career progression opportunities
What You’ll Be Doing
- Welcoming and supporting Motability customers both in person, online, and over the phone
- Guiding customers through the Motability Scheme and explaining vehicle options, eligibility, and benefits
- Understanding individual mobility needs and matching customers with the right vehicle solution
- Managing the full customer journey from initial enquiry through to vehicle handover
- Building long-term relationships through follow-ups, updates, and outstanding customer care
- Working closely with the wider sales team to deliver an exceptional dealership experience
- Ensuring all Motability paperwork and processes are completed accurately and compliantly
What We’re Looking For
- Experience in a customer-facing sales or service role
- Excellent communication and relationship-building skills
- A caring, patient, and professional approach
- Strong organisational skills and attention to detail
- Motivated, driven, and passionate about delivering outstanding customer service
- Experience with the Motability Scheme would be advantageous, but not essential
- Full UK driving licence (held for a minimum of 12 months)
Motability Specialist - Seat in Liverpool employer: Johnsons Cars
Johnsons Cars is an exceptional employer that prioritises customer experience and employee satisfaction. With a competitive salary, generous holiday allowance, and industry-leading training, we foster a supportive work culture that encourages personal and professional growth. Our Liverpool Seat dealership offers unique benefits such as a company car, staff discounts, and a birthday off, making it an ideal place for those seeking a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Motability Specialist - Seat in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Johnsons Cars, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your customer service skills and experience in a way that aligns with the Motability Specialist role. We want to hear how you can create those exceptional customer experiences they’re after.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Motability Specialist - Seat in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Motability Specialist role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Showcase Your Communication Skills:Since this role is all about building relationships, let your communication skills shine through in your application. Use clear, friendly language and provide examples of how you've successfully interacted with customers in the past.
Be Detail-Oriented:Pay attention to the details in your application. Ensure there are no typos or errors, and that all required information is included. This reflects your organisational skills and shows us you care about the quality of your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Johnsons Cars and our values!
How to prepare for a job interview at Johnsons Cars
✨Know the Motability Scheme Inside Out
Make sure you understand the ins and outs of the Motability Scheme. Familiarise yourself with vehicle options, eligibility criteria, and benefits. This knowledge will help you confidently guide customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you built relationships and resolved issues. Johnsons Cars values exceptional customer experiences, so demonstrate your passion for helping others.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It shows that you care about understanding customer needs, which is crucial for a Motability Specialist.
✨Ask Insightful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
