At a Glance
- Tasks: Deliver exceptional customer service and complete training to become a product expert.
- Company: Join Johnsons Cars, a leading independent automotive retail group with award-winning dealerships.
- Benefits: Enjoy a competitive salary, 31 days holiday, staff discounts, and industry-leading training.
- Other info: Be part of a supportive team where your contributions make a real impact.
- Why this job: Kickstart your career in a dynamic environment with clear progression opportunities.
- Qualifications: GCSEs in English, Maths, and one other subject required; creativity and problem-solving skills valued.
The predicted salary is between 16640 - 16640 £ per year.
Apprentice Service Advisor – Mazda Dealership, Gloucester
At Johnsons Cars, we don’t just sell vehicles we create exceptional customer experiences. As one of the UK’s leading independent automotive retail groups, with over 50 award‑winning dealerships nationwide, we represent 15 globally recognised brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, and Honda.
Why Join Johnsons Cars?
- £16,640 basic salary
- 31 days holiday, rising to 33 with service
- Birthday off – an extra paid day to celebrate
- Company pension scheme
- Staff discounts on vehicles, servicing, parts & labour
- Dentist on Demand access
- Industry‑leading training + clear career progression opportunities
What You’ll Be Doing
- Carry out necessary coursework and complete training courses in a timely manner
- Maintain and develop skill levels in all aspects of customer service
- Take an active part in upholding the company's health and safety policies
- Speak to customers about service requirements
- Complete service pre‑calls with clients and set expectations
- Ensure customer satisfaction scores are maintained
- Upsell products and services
- Become a product expert well‑versed with all features of our vehicles
What We’re Looking For
- You will need the right qualifications to start you on your learner journey—a minimum of GCSE (or equivalent) grades 9‑4 (A‑C) in English, Maths and one other subject.
- You are imaginative, like a challenge and problem solving
- You are a self‑starter, creative, fresh thinker ready to represent the brand
- You are able to create positive customer experiences from brilliant basics to the customer wow factor.
You’ll join a supportive, high‑performing team where you are valued, and your contribution drives real business results. With our internal training academy and partnerships with top Automotive Management trainers, you’ll have the tools to grow your career and reach your full potential.
Apprentice Service Advisor - Customer Care & Training Path in Gloucester employer: Johnsons Cars
At Johnsons Cars, we pride ourselves on creating exceptional customer experiences while fostering a supportive and high-performing work environment. As an Apprentice Service Advisor in our Gloucester dealership, you'll benefit from industry-leading training, clear career progression opportunities, and a generous benefits package including 31 days holiday and staff discounts. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Service Advisor - Customer Care & Training Path in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Johnsons Cars and their values, especially how they create exceptional customer experiences. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your problem-solving abilities and how you can create that 'wow factor' for customers. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Johnsons Cars right from the start.
We think you need these skills to ace Apprentice Service Advisor - Customer Care & Training Path in Gloucester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating exceptional experiences for customers, just like we do at Johnsons Cars.
Tailor Your CV:Make sure your CV is tailored to the role of Apprentice Service Advisor. Highlight any relevant experience or skills that match what we're looking for, especially in customer service and problem-solving.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Johnsons Cars.
How to prepare for a job interview at Johnsons Cars
✨Know Your Stuff
Familiarise yourself with Mazda vehicles and their features. Being able to discuss specific models and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer Experience Focus
Prepare examples of how you've created positive customer experiences in the past. Think about times when you went above and beyond to help someone, as this aligns perfectly with what Johnsons Cars values.
✨Show Your Problem-Solving Skills
Think of scenarios where you've faced challenges and how you resolved them. This role requires a creative and fresh thinker, so be ready to showcase your imaginative approach to problem-solving.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
