At a Glance
- Tasks: Deliver exceptional customer service and become a product expert at our Mazda dealership.
- Company: Join Johnsons Cars, a leading independent automotive retail group with award-winning dealerships.
- Benefits: Enjoy a competitive salary, 31 days holiday, staff discounts, and industry-leading training.
- Other info: Access to career progression opportunities and a dynamic work environment.
- Why this job: Kickstart your career in a supportive team and make a real impact on customer experiences.
- Qualifications: GCSEs in English, Maths, and one other subject; creativity and problem-solving skills are essential.
The predicted salary is between 16640 - 16640 £ per year.
At Johnsons Cars, we don’t just sell vehicles; we create exceptional customer experiences. As one of the UK’s leading independent automotive retail groups, with over 50 award‑winning dealerships nationwide, we represent 15 globally recognised brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, and Honda.
Why Join Johnsons Cars?
- £16,640 basic salary
- 31 days holiday, rising to 33 with service
- Birthday off – an extra paid day to celebrate
- Company pension scheme
- Staff discounts on vehicles, servicing, parts & labour
- Dentist on Demand access
- Industry‑leading training + clear career progression opportunities
What You’ll Be Doing
- Carry out necessary coursework and complete training courses in a timely manner
- Maintain and develop skill levels in all aspects of customer service
- Take an active part in upholding the company's health and safety policies
- Speak to customers about service requirements
- Complete service pre‑calls with clients and set expectations
- Ensure customer satisfaction scores are maintained
- Upsell products and services
- Become a product expert well‑versed with all features of our vehicles
What We’re Looking For
- You will need the right qualifications to start you on your learner journey—a minimum of GCSE (or equivalent) grades 9‑4 (A‑C) in English, Maths and one other subject.
- You are imaginative, like a challenge and problem solving.
- You are a self‑starter, creative, fresh thinker ready to represent the brand.
- You are able to create positive customer experiences from brilliant basics to the customer wow factor.
You’ll join a supportive, high‑performing team where you are valued, and your contribution drives real business results. With our internal training academy and partnerships with top Automotive Management trainers, you’ll have the tools to grow your career and reach your full potential.
Apprentice Service Advisor in Gloucester employer: Johnsons Cars
At Johnsons Cars, we pride ourselves on creating exceptional customer experiences while fostering a supportive and high-performing work environment. As an Apprentice Service Advisor in our Gloucester dealership, you'll benefit from industry-leading training, clear career progression opportunities, and a generous benefits package including 31 days holiday and staff discounts. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Service Advisor in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Johnsons Cars and their values, especially how they create exceptional customer experiences. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your problem-solving abilities and how you can create that 'wow factor' for customers. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Johnsons Cars right from the start.
We think you need these skills to ace Apprentice Service Advisor in Gloucester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about becoming an Apprentice Service Advisor with us!
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or problem-solving abilities. This helps us see how you fit into our team at Johnsons Cars.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a go!
How to prepare for a job interview at Johnsons Cars
✨Know Your Stuff
Familiarise yourself with Mazda vehicles and their features. Being able to discuss specific models and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you turned a negative experience into a positive one, as this aligns perfectly with the role's emphasis on creating exceptional customer experiences.
✨Show Your Problem-Solving Skills
Think of scenarios where you've faced challenges and how you overcame them. This will demonstrate your imaginative and creative thinking, which is exactly what they’re looking for in an Apprentice Service Advisor.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training opportunities, and career progression. This shows that you're genuinely interested in the role and eager to grow within the company.
